Don’t take our word for it – residents are speaking out about the many program benefits and are quickly spreading the word. The NLC Service Line Warranty Program is providing a valuable service to communities across the U.S., and your city can also be among the many to make a difference. Here’s what residents and cities are saying about the program.

To see all video testimonial videos, click here, or choose your state at this link to see video testimonials from your neighbors.

What City Officials Are Saying

“This program has been available to Clarksburg’s residents for nearly two years, and it’s a real winner. Resident satisfaction is high and it’s a lot easier to tell citizens about this great new service rather than explain why they are on the hook for costly repairs.”

James C. Hunt
Former Councilmember
Clarksburg, WV

“Many of our residents are income restricted and the cost to repair a service line could be devastating, and the City wanted the residents to have a low cost option for such repairs. The City’s decision was made through the experience of other communities with SLWA. All input was positive! As the City Clerk, I personally have heard from a handful of citizens that participate in the warranty program and have used the warranty for repairs. All have given positive feedback from their experience.”

Michelle Duff
City Clerk
Thornton, IA

“The program payouts have been huge for our homeowners; over $230,000 in water and sewer line repairs alone in 24 months. It really illustrates the fact that the program is responsive.”

Bryan Long
City Manager
Lawton, OK

“The majority of the homes within our municipality are from the early 1900’s with the original service lines. The city heard the need of this insurance from residents. High quality of customer service, reasonable prices, and use of locally licensed plumbers. SLWA offers a good product and quality customer service to Berwyn’s residents.”

Ruth Volbre
Assistant City Administrator
Berwyn, IL

“SLW of America has done exactly what they claim and we have heard nothing but praise from our citizens for the program. The benefit for our City Sewer Department is fewer call-outs; because the homeowners’ failing service lines are finally getting fixed. Local plumbers embraced the program and I have heard nothing but positive comments from them. I whole-heartedly endorse the NLC-USP program and feel it will continue to be a valuable approach to proactively addressing the problem of decaying water and sewer infrastructure.”

Kurt Bookout
Public Utilities Director
El Dorado, KS

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