Ashley Shiwarski

Ashley Shiwarski

Director of Business Development


Ashley is a graduate of Robert Morris University with a Bachelor of Science in Applied Mathematics with a concentration in Secondary Education. Her diverse background includes customer service, financial sales, insurance and education. Prior to joining USP, Ashley was a Licensed Medicare Sales Agent with Aetna, where she helped establish the Medicare Supplement Inside Sales Department and was also chosen to lead a retention project in Dallas, Texas.

Ashley was born and raised in Pittsburgh, Pennsylvania, and loves taking in all the city has to offer. Outside of work, Ashley enjoys spending time with her family and friends, who she believes are her life’s greatest treasures. She is a Six Sigma Yellow Belt and keeps busy by playing softball, biking around the city and volunteering with the Pittsburgh Chapter of Best Buddies.

Contact Ashley Shiwarski

Webinars, Roundtables, and Podcasts

Is COVID-19 Overloading Our Homes? with Ashley Shiwarski and Jim Hunt

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Public-Private Partnerships May Be Solution to Aging Infrastructure

Infrastructure is aging, the national deficit is growing and tax revenue has taken a hit from COVID-19. Many communities are wondering where they will find the funds to provide basic […]

Cut Costs? Cities Lose Revenue to COVID-19

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Positive Stories Offer Hope During Coronavirus Epidemic

With ever-increasing numbers of confirmed coronavirus cases, businesses shuttering, layoffs and furloughs, it is only natural that we seek out positive stories to counterbalance growing anxiety. The good news is […]

Coronavirus Presents Challenge to Municipal Officials

Federal health officials have left it up to state and local officials on what measures will be used to prevent or control a coronavirus outbreak in their communities. “Local and […]

Aging Infrastructure Spending and Tight Budgets Require Creative Funding

It is no surprise to local leaders that federal and state aging infrastructure spending has been dropping for years. However, cities are still faced with the issue of funding maintenance […]

Veteran Entrepreneurs Supported by NLC Service Line Warranty Program

Bunker Labs – a 501(c)(3) non-profit – is a national network of veteran entrepreneurs dedicated to helping new veteran entrepreneurs start their own business. Their vision is to empower the […]

Is Your Tap Water Safe to Drink?

As a municipal official, you want to know that your residents’ tap water is safe to drink, but there may be things lurking in the water supply of which you […]

Take Over Your Block: An Interview With Better Block Foundation

The latest NLC housing report addresses the importance of neighborhood revitalization. Christie Myers, Managing Director of Opportunity Dallas, interviewed Krista Nightengale, Managing Director of Better Block Foundation, about the great work they […]

Three Ways Scranton Is Rebuilding Its Legacy

Bill Eller, Vice President of Business Development recently contributed an article to the NLC’s Love My City campaign about the three ways Scranton, Pennsylvania is rebuilding its legacy. As the National […]

What Royalty Payments Can Do For Your City

Partnering with Utility Service Partners, Inc., a HomeServe company, to offer the NLC Service Line Warranty Program educates homeowners about their service line responsibilities and enhances their peace of mind. As […]

Looking At the Future of Infrastructure

As Congress and the president eye a bipartisan effort at improving our aging infrastructure, the time for a wide-reaching infrastructure program to rebuild water, electric, transportation and information infrastructure, is […]

Infrastructure Needs and Stretched Budgets Addressed by P3s

Our infrastructure is aging, our national deficit growing and our tax revenue just isn’t up to the task – not without politically unpopular and potentially devastating increases. So public-private partnerships, or […]

New Homeowner Rescued by HomeServe Cares

Katy C., a new homeowner in Hyattsville, Maryland, had a nasty surprise waiting in her mailbox – a water bill for $1,000. “It was usually $80 or $100,” she said […]

Rebuilding Sewage and Water Infrastructure Is Urgently Needed Publicly and Privately

That our national sewage and water infrastructure is in dire shape is no surprise to anyone – nearly ten years ago, the New York Times wrote an article warning of the […]

Quality of Life of Citizens Priority for City Officials

As we begin 2019 and think about the changes we want in our own lives, we also should be thinking about the changes in our communities. A city is more […]

Older Homes Are Prone To Plumbing Problems

Old homes have unique charms, but they also may be hiding plumbing problems in their walls and floorboards. Older homes can have a host of problems with the plumbing that […]

Columbus’s Blueprint For Clean Streams And Strong Neighborhoods

National League Of Cities Written by Cathy Spain In the late 1970s, I was a research economist writing guidebooks for local officials about the affordability of new infrastructure to achieve […]

NLC Service Line Warranty Program Gives Employees A Day Off To Help Kids Play

More than a dozen NLC Service Line Warranty Program Utility Service Partners by HomeServe employees joined more than 200 other local business people and Seneca Valley Schools pupils and volunteered […]

Three Ways P3s Can Benefit Your Community

The Trump administration has proposed expanding the U.S. Department of Transportation Private Activity Bond program, encouraging the development of public-private partnerships (P3s) in transportation projects. While P3s do not work […]

Smart Meters Can Help Stop The Loss Of Water… And Dollars

A state audit found that Pittsburgh is losing half of the clean water it processes; Olean, N.Y., loses two of every five gallons; Ontario, Canada, is losing $700 million a […]

Three Issues Facing Veterans In Your Community

Veterans bring a lot to the table, and many of the skills they learned in the armed forces can benefit your community once they’ve been discharged. Many times, a veteran […]

Six Tips To Help Residents Age In Place

Since Jan. 1, 2011, 10,000 Baby Boomers are eligible to retire daily, and Americans 65 and older will make up 19 percent of the population by 2030. Many of those […]

Green Infrastructure: Three Key Concepts

As municipal officials look to improve infrastructure, rehabilitate distressed neighborhoods and make communities more livable, many are turning to green infrastructure, which uses existing infrastructure, such as parks, to contain […]

From Rome To New Jersey: A History Of Water And Public Health

The relationship between public health, clean water and sanitation has been explored since ancient times – the Greeks observed a connection between lifestyle, social class and health, but there were […]

Lead in Water: Utilities and Homeowners Must Both Have Skin In the Game to Protect Public Safety

June is National Safety Month, a time when we should consider how to promote safety in our homes and workplaces.  There have been many articles and stories in the news […]

Looking Back At 2016

2016 saw tremendous and exciting activity for the NLC Service Line Warranty Program! We welcomed 71 new city partners in the U.S., bringing our total to over 400 across North […]

A Message From Tom Rusin, CEO

The summer of 2016 brought many exciting changes to USP, program administrator for the National League of Cities Service Line Warranty Program. In July, USP and HomeServe USA, a leading […]

NLC 2016 City Summit: Welcome Home

The National League of Cities 2016 City Summit will take place in Pittsburgh, Pennsylvania, from November 16th through November 19th. USP is excited to have the City Summit in our […]

Investing In Natural Infrastructure Brings More Than Financial Benefits

It’s no secret that our infrastructure is experiencing more frequent problems from increased demand and extreme weather changes. By 2030, the world is going to spend an estimated trillion on […]

Upcoming Events

Service Line Warranty Program We love seeing our current partners and meeting new prospects. Stop by our booth at the following conferences to chat with our representatives. November 4 – […]

Program Highlights

The fall campaign is in full swing and seeing great success! We welcomed 47 new cities into the program from across North America. In the United States, the program saw […]

Out Of Sight, Out Of Mind

When roads break beneath your tires, you see the wear. You know after a harsh winter or a rainy summer, potholes emerge and repairs are necessary. Roadways aren’t the only […]

What Makes the NLC Service Line Warranty Program the Best Service Line Warranty Provider Choice?

Experience: More than 250 cities, large and small, across North America have introduced the NLC Service Line Warranty Program to its residents. Cities such as Atlanta, Georgia; Phoenix, Arizona; San […]

Partnering For Brand Stewardship

Commitment to unparalleled brand stewardship is demonstrated through Utility Service Partners (USP) outstanding brand reputation. USP manages all aspects of the National League of Cities (NLC) Service Line Warranty Program, […]

Why Would Homeowners Need A Service Line Warranty?

Most homeowners don’t think about the condition of the external buried water and sewer lines that run from the public utility connection to the exterior of their homes – out […]

President’s Corner: A Message From Philip E. Riley, Jr., President And CEO

The 2014 – 2015 Fiscal Year was a period of significant growth for Utility Service Partners, Inc., program administrator for the National League of Cities (NLC) Service Line Warranty Program. From the expansion […]

Why Do We Need Public-private Partnerships?

Should cities and municipalities enter into partnerships with private companies? Public entities and private companies have been successfully collaborating for years via advisory boards, stakeholder groups and governance bodies to […]

In-home Plumbing Protection Available Through NLC Service Line Warranty Program

The NLC Service Line Warranty Program by HomeServe, formerly Utility Service Partners, Inc. (USP) is excited to announce the addition of a new product to the National League of Cities […]

Join Us For A Free Webinar!

Ethical business practices and putting the customer first are very important to maintaining Better Business Bureau accreditation. Join Caitlin Driscoll, Western Pennsylvania Better Business Bureau Public Relations Director, and Jim […]

Building Sponge Cities

By Cathy Spain When it rains, stormwater runoff is captured in city storm sewers and eventually empties into rivers, ports and other waterways. Communities use many strategies to prevent, control and […]

Service Line Warranties Of America, A Utility Service Partners Company, Sponsors The Forever Young Ball In Atlanta

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Climate Impacts On Water: Going To Extremes

by Carolyn Berndt Extreme weather events, extreme drought and extreme flooding are among the impacts that climate change is and will have on water quality and availability in cities. According […]

Ways To Help Reduce Sanitary Sewer Backups In Your Community

Sanitary sewer backups happen and it is not a pretty sight. Debris, grease, roots, pipe breaks, insufficient capacity and obstructions all cause sewage to back up into homes and businesses […]

NLC Calls For Renewed Partnership To Reinvest In Our Water Infrastructure

Recently, NLC joined local governments and water utility and industry leaders to call attention to the state of our nation’s aging infrastructure, the staggering need for water infrastructure investments and […]

HomeServe Cares Foundation Announces Winners of ‘Caring for Community’ Grant Program

The Winners Will Each Receive $25,000 to Support Community-Enhancement Projects. NORWALK, Conn.–(BUSINESS WIRE)–HomeServe USA announced today the first-ever winners of the HomeServe Cares Foundation’s (HSCF) Caring for Community grant program. […]

West Springfield Residents Can Now Pay for Water and Sewer Line Insurance

By: Mike Masciadrelli Originally published on   WEST SPRINGFIELD, Mass. (WWLP) – West Springfield residents now have the option to pay for water and sewer line insurance. Homeowners in […]

Niskayuna Couple Flooded with Support After Broken Service Line, Want to Change Law

By Mallory Moench Originally published on NISKAYUNA — Two weeks after Caryn Luna shared her story with the Times Union about facing a bill for thousands of dollars for […]

HomeServe Launches HomeServe Cares Foundation

Robust, Four Pillar Corporate Social Responsibility Program Spreads Hope and Supports Communities Norwalk, Conn. (April 2, 2019) – Today, HomeServe USA (HomeServe), a leading provider of home repair solutions, launched […]

HomeServe USA Celebrates 15 Years of Service

HomeServe USA, a leading provider of home emergency repair solutions, now serving over 3.6 million customers across the U.S. and Canada, is celebrating 15 years of service in the United States. This […]

Utility Warranty Program Has Saved Residents Nearly $40,000

By Debbie Townsend Thousands of Edina, Minnesota residents have signed up for utility line insurance through the Service Line Warranty of America (SLWA) program. For some of them, the monthly […]

HomeServe Hosts Third Annual Contractor Conference with Special Guests from the PBS Series This Old House

CHATTANOOGA, Tenn.- Last week, HomeServe USA, a leading provider of home repair solutions to 3.6 million customers across the U.S. and Canada, hosted 46 of the company’s top contractor partners at […]

HomeServe Joins This Old House on PBS as Sponsor

HomeServe and This Old House partner to educate homeowners with expert advice that helps them maintain, enhance and protect their homes—and raise awareness about the job skills gap and critical […]

Service Line Protection Available for Spencer Homeowners

Spencer, Iowa – The City of Spencer has partnered with Service Line Warranties of America (SLWA) to offer homeowners optional residential external water service line warranties. The coverage is voluntary […]

Utility Service Partners, a HomeServe Company, Serves as a Conference Sponsor of the National League of Cities’ City Summit

City of Phoenix Presented Leadership Award for Participation in NLC Service Line Warranty Program NORWALK, Conn.–(BUSINESS WIRE)– The NLC Service Line Warranty Program (formerly administered by Utility Service Partners (USP), […]

NLC Service Line Warranty Program Welcomes 36 New Partners this Fall

Our team is growing! During the past six months, we have been thrilled to welcome 36 new partners to the National League of Cities (NLC) Service Line Warranty Program. Our […]

HomeServe Completes Acquisition of Utility Service Partners, Inc.

Norwalk, CT – July 1, 2016 – HomeServe plc, parent company of HomeServe USA (HomeServe), a leading provider of home repair solutions, today announced the successful completion of HomeServe USA’s […]

Utility Service Partners Welcomes 36 New Partnerships Across North America

The NLC Service Line Warranty Program by HomeServe (formerly known as Utility Service Partners, Inc. (USP)) welcomes 36 new partners this fall – including several cities in Arizona, Iowa, Texas […]

In-Home Plumbing Protection Available Through NLC Service Line Warranty Program

Utility Service Partners, Inc. (USP) is excited to announce the addition of a new product to the National League of Cities (NLC) Service Line Warranty Program. The In-Home Plumbing repair […]

Utility Service Partners Welcomes 12 New Partners Across North America

Utility Service Partners, Inc. (USP) welcomes 12 new fall partners—including Hamilton, Ontario; Tulsa, Oklahoma, and Tucson, Arizona—who join more than 200 municipalities across North America offering the National League of […]

National League of Cities Service Line Warranty Program Celebrates 200th Partner

The City of Durango, Colorado, is the 200th partner in the National League of Cities Service Line Warranty Program. The National League of Cities Service Line Warranty Program has nearly […]

Aberdeen, South Dakota Enters Marketing Agreement with Service Line Warranties of America

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Iowa League of Cities Cityscape Magazine Article

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Ashley’s Upcoming Events

2020 NLC City Summit

Visit the virtual NLC Service Line Warranty Program booth to learn how our program can help address cities’ urgent need to provide homeowners with resources to cover the repair of […]