Emilie Zalfini

Emilie Zalfini

Regional Account Director

Biography:

Emilie Zalfini currently serves as Regional Account Manager. She is responsible for working with municipalities and utilities to educate and develop the best program options for their residents. Prior to Utility Service Partners and HomeServe, her background included customer service, hospitality, training, and sales in multiple fields, most notably insurance. As a licensed insurance agent, Emilie spent six years at Aetna Insurance Company selling Medicare products and one year as a Broker with ADP helping small business owners to provide employee benefit plans. Emilie received a B.A. in Advertising Communications and a minor in Psychology from Robert Morris University.

Contact Emilie Zalfini

Economic Shock Impacts Industry with Unpaid Utility Bills

The pandemic has put many Americans into economic shock – the sudden and unexpected loss of income – and millions are struggling with unpaid utility bills because of it. At […]

Preventing Pipes from Freezing: DIY Tips

With fall and colder weather comes the possibility of burst and frozen pipes. Now is the time to encourage your residents to winterize their home plumbing system and preventing pipes […]

Water or Sewer Line Replacement or Repair Can Be a Hidden Cost

More than 40 percent of your community’s residents don’t know they’re responsible for their water and sewer service lines and will turn to municipal or utility representatives when there is […]

Water Line Repair Brings Relief to Homeowner

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Water Service Line Leaks Waste Water, Imperil Health

Our communities have an aging infrastructure problem, and water line leaks waste trillions of gallons of water each year. Research has shown that water service lines made of materials such […]

Public-Private Partnerships May Be Solution to Aging Infrastructure

Infrastructure is aging, the national deficit is growing and tax revenue has taken a hit from COVID-19. Many communities are wondering where they will find the funds to provide basic […]

Broken Sewer Line Repair a Relief to Homeowner

Linda J. of Baton Rouge learned the hard way that all home warranties are not created equal when she needed a sewer repair. She thought she was covered in the […]

Cut Costs? Cities Lose Revenue to COVID-19

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Water Supply Safety in Focus During Safety Month

During National Safety Month, you’re focusing on ways to be safe both at home and at work. Since we’re all preoccupied with improving our personal hygiene to fight the global […]

Community Roundtable – Addressing New Challenges from COVID-19

The COVID-19 pandemic has brought new challenges to local and utility leaders.  How do you keep the utilities running, ensure the safety of your employees and residents, or hold public meetings […]

Community Roundtable: Addressing New Challenges from COVID-19 – Moderated by the NLC

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The Worst Call: How Our Service Line Warranty Can Help

“I had a call … ” Those words can make you cringe, because rarely does a resident reach out to tell you what a great job you’re doing – it’s […]

NLC Webinar: The Home is Essential: Solutions for Local Governments and Homeowners from HomeServe

Local governments are facing many challenges during this pandemic. Helping residents shelter safely at home, protecting essential workers, and looming budget cuts are at the forefront. The impact of stay […]

Returning to Work After COVID-19: The New Normal

As many states slowly begin to re-open, lifting stay-at-home orders and allowing businesses to begin operating again, we’re faced with a “new normal.” In this new normal, every other table […]

Municipal Officials Discuss Using Logo in eBook

We all know that our infrastructure is aging, including the water and sewer service line connecting a resident’s home to your community’s main line. When, not if, those lines fail, […]

Heightened Anxiety During a Crisis: What to Tell Your Residents

Is there news outside of reporting on how COVID-19 is impacting our nation and the world? Sometimes, it feels as if all we are talking or hearing about is COVID-19, and […]

Leadership During Crisis: What You Need to Know

The COVID-19 pandemic, a once in a century public health and economic crisis, is putting a strain on every community. Residents are turning to their elected officials, and, with so […]

Positive Stories Offer Hope During Coronavirus Epidemic

With ever-increasing numbers of confirmed coronavirus cases, businesses shuttering, layoffs and furloughs, it is only natural that we seek out positive stories to counterbalance growing anxiety. The good news is […]

You Shouldn’t DIY Home Repairs in These Six Areas

While there are many opportunities for homeowners to save money by performing simple DIY home repairs, there are some projects that are better left to the experts. In these cases, […]

Highland Cemetery Gets Hydrant Through HomeServe Cares Foundation

Highland Cemetery has been a landmark in Prairie Village, Kansas, since before the Civil War, when two local families, the Nalls and the Whites, established a family cemetery where the […]

Customer and Contractor Safety Addressed During COVID-19 Crisis with PPE

At HomeServe, customers are at the heart of everything we do, so their health and safety are of utmost importance, especially during this pandemic. Customer and contractor safety are our […]

Plumber Safety Tips for Emergency Home Repairs During COVID-19

In these times of social distancing, we’re pre-paying for takeout, avoiding crowds and skipping visits with at-risk loved ones. But what can your customers expect when they need an emergency […]

Employee and Community Safety Safeguarded by Working from Home

During this coronavirus epidemic, we must all come together – figuratively! – to do what we can to ensure community safety by stopping the spread of the virus and protecting […]

Coronavirus Presents Challenge to Municipal Officials

Federal health officials have left it up to state and local officials on what measures will be used to prevent or control a coronavirus outbreak in their communities. “Local and […]

Economic Shock Can Threaten Vulnerable Residents

Economic shock is a bigger threat than you or residents you serve may realize. Economic shock, or a large and unexpected expense, impacts roughly 60 percent of American households each […]

HomeServe Takes Home 30 Stevie Awards

LAS VEGAS – In front of a crowd including more than 600 executives from around the world, HomeServe representatives received a Grand Stevie Award for Sales and Customer Service and […]

Service Line Failure Can Cause Economic Shock

Dr. Juneseok Lee, formerly an Associate Professor of Civil and Environmental Engineering at San Jose State University, researched water service line failure, finding a significant portion of housing stock is […]

Foundation Assists Homeless Veterans Organization

Shane D’Onofrio made helping homeless veterans his life’s work. Shane had special empathy for struggling veterans, since he had served himself and suffered an injury that caused mobility issues. He […]

Economic Shock is Hidden Threat to One-Third of Americans

Economic shock, a large, unexpected expense such as a home system repair or sudden loss of income, is a hidden threat to your community. You may be surprised at how […]

Sewer Line Failure Causes Financial Shock

Andrew had a sewer line failure and water was spreading across his living room. Despite his best efforts, he was losing ground. “We had a shop-vac in there, trying to […]

Partnership Provides Grant Funding

The Jackson Municipal Utility Authority has turned a program that educates residents about their service line responsibilities and provides repair assistance into a grant funding resource that benefits the entire […]

Aging Infrastructure Spending and Tight Budgets Require Creative Funding

It is no surprise to local leaders that federal and state aging infrastructure spending has been dropping for years. However, cities are still faced with the issue of funding maintenance […]

Plumbing Poses a Problem for Wichita Homeowner

Tony R. of Wichita had grown up in his grandparents’ home on Waco Avenue. He returned to the home that had been in his family since 1942 when it came […]

Sewer Line Presents Problem to Homeowner

Melba B. had standing water in her yard. The Texarkana resident lived in the home her mother had built more than 50 years prior. The water in her yard caused […]

Building a Stronger America With the EPA and You

President Trump is inviting local and state governments to “Build a Stronger America” through investment in infrastructure. The president’s plan is to spur $1.5 trillion in investment by distributing $200 […]

Millennials Buying Housing Face Difficulties Finding Affordable Homes

Christie Myers, Managing Director of Opportunity Dallas, addresses the affordable housing challenges of Millennials. Felicia’s story isn’t unique, but her determination, despite the hand she’s been dealt, is admirable. A […]

Home Repair Emergency Stories Shared by City Leaders

City leaders are often the first to hear from a resident when a utility line has failed. A home repair emergency can be expensive and inconvenient, and helping homeowners solve […]

Program Will Showcase Emergency Sewer & Water Repairs at City Summit

The National League of Cities City Summit will be held Wednesday, Nov. 20, through Saturday, Nov. 23, at the Henry B. Gonzalez Convention Center in San Antonio, and the NLC […]

Sewer Line Warranty Saves Thousands for Homeowner

Sanitary sewer backups happen and it is not a pretty sight. Debris, grease, roots, pipe breaks, insufficient capacity and obstructions all cause sewage to back up into homes and businesses […]

Veteran Entrepreneurs Supported by NLC Service Line Warranty Program

Bunker Labs – a 501(c)(3) non-profit – is a national network of veteran entrepreneurs dedicated to helping new veteran entrepreneurs start their own business. Their vision is to empower the […]

Equestrian Center Gives Veterans Sense of Serenity

The Serenity Farm Equestrian Center in Luckey, Ohio, has been offering equine therapy and learning programs for nearly 20 years. The Center aims to help those with neurological and mobility […]

What’s Behind the Raw Water Trend?

“Raw,” or “live” water has become trendy, especially in California and New England, and it’s dangerous. Raw water startups are popping up around the country, and people are sharing the […]

HomeServe Cares Foundation Grant- A Rewarding Experience

The day started out a little gray; an overcast sky, but a fairly warm day, greeted me as I drove to The Arc of Monroe location at which we would […]

Community Garden Saved a Neighborhood and May Save an Entire City

Christie Myers, Managing Director of Opportunity Dallas, shares the story of a public-private partnership to help address homelessness, including a community garden. Segregated since the Jim Crow era, Dallas’ Bonton […]

Service Line Warranty Program and All Masters Assist Dallas Resident

Daisy H. of Dallas was part of the fabric of her neighborhood – she knew and was known by her neighbors. So, when she became disabled, she wanted to remain […]

HomeServe Cares Works with Little League to Provide Solution to Water Woes

The heart of a community is in its volunteers and the work they do to improve that community for their fellow residents – particularly the children. Danny Liedka knows that […]

Contractors Conference Explores New Ways to Improve Customer Satisfaction

A group of the top contractors in HomeServe’s network of more than 1,600 across the country attended the fourth-annual Contractors Conference Sept. 18-20 in San Antonio, where they discussed continuous […]

How Much Is An Aging System Costing Your Water Utility?

You may think you’re saving money by delaying capital improvements and approaching repairs on a reactive, instead of proactive, basis. After all, addressing aging infrastructure is a pricey proposition. But […]

Home Maintenance Challenges of Aging in Place

Home maintenance challenges are a key factor for aging Americans wishing to remain in their own homes. According to U.S. Census data, the number of Americans aged 65 and older is […]

Now is the Time to Think About Frozen Pipes

Summer is ending – time to think about frozen pipes. As the weather begins to cool and we enjoy all those pleasures that come with fall, don’t forget that homeowners […]

Skilled Trades Offer a Bright Future for Minorities and Women

The skilled trades offer a faster, less expensive route to stable, well-paying jobs, and 17.5 percent of skilled tradespeople will go on to start their own business and become self-employed […]

Is Your Tap Water Safe to Drink?

As a municipal official, you want to know that your residents’ tap water is safe to drink, but there may be things lurking in the water supply of which you […]

Take Over Your Block: An Interview With Better Block Foundation

The latest NLC housing report addresses the importance of neighborhood revitalization. Christie Myers, Managing Director of Opportunity Dallas, interviewed Krista Nightengale, Managing Director of Better Block Foundation, about the great work they […]

National League of Cities (NLC) 2019 Housing Report

Earlier this month the National League of Cities (NLC) released a comprehensive affordable housing report entitled “Homeward Bound: The Road to Affordable Housing” Rising home prices and stagnant wages have […]

Three Ways Scranton Is Rebuilding Its Legacy

Bill Eller, Vice President of Business Development recently contributed an article to the NLC’s Love My City campaign about the three ways Scranton, Pennsylvania is rebuilding its legacy. As the National […]

Encourage Water Conservation with These Four Tools

Water seems ubiquitous – we turn on the tap, and it’s there. However, less than two percent of water on the planet is freshwater, and only 1 percent is available as drinking […]

What Royalty Payments Can Do For Your City

Partnering with Utility Service Partners, Inc., a HomeServe company, to offer the NLC Service Line Warranty Program educates homeowners about their service line responsibilities and enhances their peace of mind. As […]

Aging in Place is Vital for the Growth and Development of Communities

Christie Myers, Managing Director of Opportunity Dallas, addresses the importance of aging in place to seniors and the community as a whole. On a weekly basis, I am confronted with […]

Cottage Grove Council Acts to Offer Residents Optional Protection

Cottage Grove, Oregon, the state’s Covered Bridge Capitol, boasts many beautiful older homes in quiet neighborhoods. The city’s so picturesque that it’s been selected as an All-American City, Green Power […]

Preserving Our Nation’s History While Improving Infrastructure

A historic home is the pride of many a homeowner, and it adds curb appeal to neighborhoods in your city. A historic home has an average of 5 percent more value […]

Looking At the Future of Infrastructure

As Congress and the president eye a bipartisan effort at improving our aging infrastructure, the time for a wide-reaching infrastructure program to rebuild water, electric, transportation and information infrastructure, is […]

Reoccurring Sewer Line Problem Plagues Jackson Woman

Theresa Alexander had a sewer line problem that was not going away: sewage spilling from an open pipe into her yard.  Theresa had lived in her tight-knit Jackson, Mississippi, neighborhood […]

Keep Your Most Vulnerable Residents Safe from Economic Shock

How many of your friends and neighbors are living below the poverty line? More than you think may be in danger of economic shock in case of an emergency. The United […]

Vulnerable Populations Important for Fair Housing Policy

In recognition of Fair Housing Month, Christie Myers, Managing Director of Opportunity Dallas, addresses the importance of fair housing policy and practice to vulnerable populations. “Fair housing practices help people […]

Aging Infrastructure Leads to Lost Money and Public Health Concerns

It is no secret that our country’s aging infrastructure is worsening, and that there is no one guiding agency or overall plan to address myriad issues from crumbling water pipes […]

Veterans Find Healing Through Music

At its core, the American Patriot Music Project is about veterans helping other veterans. There is music, but, more importantly, there is companionship and acceptance, a fellowship forged along with guitars and […]

Water Service Line Repair Responsibility of Minneapolis Homeowner

Itzel Perez Dominguez considered the purchase of a home – her first – carefully. She knew she’d be responsible for mortgage, homeowners insurance and taxes and she reviewed her options […]

Infrastructure Needs and Stretched Budgets Addressed by P3s

Our infrastructure is aging, our national deficit growing and our tax revenue just isn’t up to the task – not without politically unpopular and potentially devastating increases. So public-private partnerships, or […]

New Homeowner Rescued by HomeServe Cares

Katy C., a new homeowner in Hyattsville, Maryland, had a nasty surprise waiting in her mailbox – a water bill for $1,000. “It was usually $80 or $100,” she said […]

Water Infrastructure Crisis: Data in the Six Pillar Solution – A Message from John Kitzie, CEO

In a previous newsletter we introduced the idea of Six Pillars that must be addressed to reverse the dire state of America’s water infrastructure. The solution lies in leadership and a […]

Honoring Veterans Focus of Contest for Cities

In conjunction with the announcement of our new Veteran’s Hiring Initiative at last November’s NLC City Summit in Los Angeles, Utility Service Partners, a HomeServe company, invited cities to submit […]

Build a Stronger America with the EPA

President Trump is inviting local and state governments to “Build a Stronger America” through investment in infrastructure. The president’s plan is to spur $1.5 trillion in investment by distributing $200 […]

Rebuilding Sewage and Water Infrastructure Is Urgently Needed Publicly and Privately

That our national sewage and water infrastructure is in dire shape is no surprise to anyone – nearly ten years ago, the New York Times wrote an article warning of the […]

Quality of Life of Citizens Priority for City Officials

As we begin 2019 and think about the changes we want in our own lives, we also should be thinking about the changes in our communities. A city is more […]

The Fallout From Service Line Failures

Water damage to a home, whether from a sewer backup or an interior plumbing problem, is not something to take lightly – and, in some cases, homeowners insurance won’t cover […]

NLC Service Line Warranty Program Helps Salt Lake Resident With Problem Sewer Line

Helen T. of Salt Lake City knew she needed to do something about her sewer line – it had gotten to the point that she had to have it cleaned […]

Older Homes Are Prone To Plumbing Problems

Old homes have unique charms, but they also may be hiding plumbing problems in their walls and floorboards. Older homes can have a host of problems with the plumbing that […]

CEO’s Corner

Sewer And Water Line Warranties Feedback from employees has revealed that many wish to be involved in activities that support community initiatives. So our corporate social responsibility initiatives also serve […]

Columbus’s Blueprint For Clean Streams And Strong Neighborhoods

National League Of Cities Written by Cathy Spain In the late 1970s, I was a research economist writing guidebooks for local officials about the affordability of new infrastructure to achieve […]

Imagine A Day Without Water

It was 11 p.m. Sept. 14, and the Cape Fear Public Utility Authority had a problem, one that could be described as either as small as a 48-inch raw water […]

NLC Service Line Warranty Program Gives Employees A Day Off To Help Kids Play

More than a dozen NLC Service Line Warranty Program Utility Service Partners by HomeServe employees joined more than 200 other local business people and Seneca Valley Schools pupils and volunteered […]

Kenny H., Maysville, KY

“No services anywhere else we have could hold a candle to this service. We are never put on hold. If we need you, there is always someone right here.”

— Kenny H.
Maysville, KY

Sue H,. Union, SC

“This keeps a big burden off people when having these problems. I live alone. Knowing I have someone to take care of things gives me piece of mind.”

— Sue H.
Union, SC

John E., Rock Falls, Il

“The overall service and promptness of the service is highly recommended. I am very satisfied. I’m very happy that such a service existed here, and I will continue to take advantage of all the programs available.”
— John E.
Rock Falls, IL

Milton N. Columbia Heights, Mn

“This service is wonderful. If we had called a plumber on our own we would have had to wait a day or two. This service was COMPLETE in less than four hours.”
— Milton N.
Columbia Heights, MN

Gayle M., Daly City, CA

“I am very impressed with this program. I am on a limited income and this has been a tremendous help to me.”

— Gayle M.
Daly City, CA

James L., Northglenn, Co

“This warranty and your wonderful service was a godsend to us. We are retired and would have had a difficult time paying the cost for these repairs. Thank you very much.”
— James L.
Northglenn, CO

Three Environmental Factors That Cause Service Lines To Fail

Are your residents aware of their responsibility to maintain their water and sewer service lines? In the State of the Home Winter 2018 survey, 13 percent of respondents thought service […]

Kurt Bookout, Public Utilities Director, El Dorado, KS

“SLW of America has done exactly what they claim and we have heard nothing but praise from our citizens for the program. The benefit for our City Sewer Department is fewer call-outs; because the homeowners’ failing service lines are finally getting fixed. Local plumbers embraced the program and I have heard nothing but positive comments from them. I whole-heartedly endorse the NLC-USP program and feel it will continue to be a valuable approach to proactively addressing the problem of decaying water and sewer infrastructure.”
— Kurt Bookout
Public Utilities Director
El Dorado, KS

Ruth Volbre, Assistant City Administrator, Berwyn, IL

“The majority of the homes within our municipality are from the early 1900’s with the original service lines. The city heard the need of this insurance from residents. High quality of customer service, reasonable prices, and use of locally licensed plumbers. SLWA offers a good product and quality customer service to Berwyn’s residents.”
— Ruth Volbre
Assistant City Administrator
Berwyn, IL

Bryan Long, City Manager, Lawton, OK

“The program payouts have been huge for our homeowners; over $230,000 in water and sewer line repairs alone in 24 months. It really illustrates the fact that the program is responsive.”
— Bryan Long
City Manager
Lawton, OK

Michelle Duff City Clerk Thornton, LA

“Many of our residents are income restricted and the cost to repair a service line could be devastating, and the City wanted the residents to have a low cost option for such repairs. The City’s decision was made through the experience of other communities with SLWA. All input was positive! As the City Clerk, I personally have heard from a handful of citizens that participate in the warranty program and have used the warranty for repairs. All have given positive feedback from their experience.”
— Michelle Duff
City Clerk
Thornton, IA

James C. Hunt Former Councilmember Clarksburg, Wv

“This program has been available to Clarksburg’s residents for nearly two years, and it’s a real winner. Resident satisfaction is high and it’s a lot easier to tell citizens about this great new service rather than explain why they are on the hook for costly repairs.”
— James C. Hunt
Former Councilmember
Clarksburg, WV

Mary R., Glendale, AZ

“You have my endorsement. I am truly impressed with your services. Very pleased. Gives me confidence that the city gives you an alternative needed to take care of any problems.”
— Mary R.
Glendale, AZ

Water Conservation: Partnering With Ratepayers To Reduce Costs

Potable water is valuable and requires time, labor and resources to produce and deliver to ratepayers, and water utilities are expected to maintain a constant, clean supply with aging infrastructure […]

Water Theft: Leaks Aren’t The Only Way To Lose

Providing clean, potable water to your residents isn’t an inexpensive or simple proposition, but many residents don’t understand the process – they turn on the tap, and they have water. […]

Three Things Local Officials Should Know About Water Infrastructure

Today, local officials face a problem decades in the making: aging water infrastructure systems and the costs of repair and replacement. Much of the country’s one million miles of water lines are […]

How To Conserve Water When You’re Losing It

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Three Ways P3s Can Benefit Your Community

The Trump administration has proposed expanding the U.S. Department of Transportation Private Activity Bond program, encouraging the development of public-private partnerships (P3s) in transportation projects. While P3s do not work […]

A Message From John Kitzie, Ceo

As HomeServe’s new CEO, I wanted to take this opportunity to introduce myself. I joined HomeServe in October 2012 as Chief Operating Officer overseeing our customer experience and field technicians. […]

America’s Water Infrastructure Crisis: The Six Pillar Solution

Earlier this year, we introduced the idea of Six Pillars that must be addressed to reverse the dire state of America’s water infrastructure. The solution lies in leadership and a […]

Tucson Park Enhancements Financed By NLC SLWP

Municipalities that partner with the NLC Service Line Warranty Program receive a revenue share from policies sold that can be dedicated to a wide variety of beneficial community programs. The […]

Smart Meters Can Help Stop The Loss Of Water… And Dollars

A state audit found that Pittsburgh is losing half of the clean water it processes; Olean, N.Y., loses two of every five gallons; Ontario, Canada, is losing $700 million a […]

Three Issues Facing Veterans In Your Community

Veterans bring a lot to the table, and many of the skills they learned in the armed forces can benefit your community once they’ve been discharged. Many times, a veteran […]

Not All Home Warranties Are Created Equal

Linda J. of Baton Rouge thought she was covered in the case of an emergency home repair – after all, she had a plumbing policy from a national home warranty […]

In Honor Of NLC Small Cities Month, We Are Highlighting Hendersonville, N.C. – A Small Community With Growing Population Turning To Tech To Manage Water

For Small Cities Month, the National League of Cities is exploring innovative projects and developments that bring will bring small cities to the next level and improve life for residents […]

All-abilities Playground Built Through Community Effort in Partner City Orem, Utah

The All Together Playground in Orem, Utah, is the first of its kind in Utah County, and on the crest of a movement to make play accessible to all children. […]

Parks Serve As Beneficial Infrastructure For Many Cities

When you think essential infrastructure, you may not think about parks or playgrounds, but providing residents a place for recreation garners socioeconomic benefits, and parks designed for mixed use also […]

The NLC Service Line Warranty Program Helps A Young Couple With A Major Repair

Adam and Jennifer F. loved the first home they bought together, a historic 100 year old house in a quiet Wichita neighborhood – but they didn’t love the sewer line […]

Six Tips To Help Residents Age In Place

Since Jan. 1, 2011, 10,000 Baby Boomers are eligible to retire daily, and Americans 65 and older will make up 19 percent of the population by 2030. Many of those […]

Green Infrastructure: Three Ways To Partner With Residents

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Green Infrastructure: Three Key Concepts

As municipal officials look to improve infrastructure, rehabilitate distressed neighborhoods and make communities more livable, many are turning to green infrastructure, which uses existing infrastructure, such as parks, to contain […]

Citiesspeaks Focuses On How P3s Can Benefit Your Community

As the Trump administration encourages the use of public-private partnerships in addressing infrastructure issues, you may question whether a P3 is the right choice for your community. The National League […]

What Will it Take to Rebuild the Modern US Water Infrastructure?

Infrastructure proponents were disappointed by the lack of details addressing the aging US water infrastructure in President Trump’s Feb. 5 State of the Union address. Trump issued a call for […]

Water Conservation in Drought: A Three-Pronged Approach

Here are a few tips to help residents with water conservation in a drought: Use washing machines and dishwashers for full loads only. When washing dishes or hands, brushing teeth or […]

A Three-pronged Approach To Water Conservation In Drought

What Can Residents Do? Here are a few tips to help residents conserve water during a drought. Use washing machines and dishwashers for full loads only. When washing dishes or […]

Low Water Pressure Problems: Don’t Let It Get Your Residents Down

Sometimes more pressure is a good thing! When it comes to your customers’ showers, sinks, and bathtubs, low water pressure can be a real downer. Your residents turn on the […]

From Rome To New Jersey: A History Of Water And Public Health

The relationship between public health, clean water and sanitation has been explored since ancient times – the Greeks observed a connection between lifestyle, social class and health, but there were […]

Is Your Water System Reaching The End Of Its Life Span?

Approximately 90 percent of Americans get their water from a public water system, and the country’s overall infrastructure has been graded D-plus by the American Society of Civil Engineers (ASCE). […]

Don’t Let Your Residents Be Left Out In The Cold

The recent bomb cyclone has played havoc across the country, from frigid flooding in the Northeast to abnormally low temperatures and snowfall in the south. And as the temperatures sank, […]

Resiliency In Action

For the past three years, the National League of Cities (NLC), the Urban Land Institute (ULI), and the U.S. Green Building Council (USGBC) have joined efforts to host the Resilient […]

Q&A With Cooper Martin

Can you tell us a little bit about what the Sustainable Cities Institute (SCI) at NLC is responsible for? Our goal is to inform, support, and celebrate city-led sustainability initiatives. […]

Q&A with Cooper Martin

Can you tell us a little bit about what the Sustainable Cities Institute (SCI) at NLC is responsible for? Our goal is to inform, support, and celebrate city-led sustainability initiatives. […]

A Message From Tom Rusin, Ceo

At USP, a HomeServe Company, our focus on delivering an exceptional customer experience can only be realized with a passionate and engaged workforce. Feedback from employees has revealed that many […]

America’s Water Infrastructure Crisis: The Six Pillar Solution

Clean water technologies (filtration and chlorination) are likely the most important public health intervention of the 20th Century. —Centers for Disease Control and Prevention Every day, we habitually turn on […]

Homeowners Are At Risk For Frozen Pipes

Most homeowners are aware of the seriousness of their plumbing pipes freezing and why that situation can cause serious damage. However, many homeowners may not understand how to prevent frozen […]

Day Without Water

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Aging In Place

Home Maintenance is a key factor for aging Americans wishing to remain in their own homes. According to U.S. Census data, the number of Americans aged 65 and older is […]

World Class Contractors – Key To An Exceptional Customer Experience

The National League of Cities (NLC) Service Line Warranty Program (SLWP), administered by USP, a HomeServe company, was conceived in partnership with the National League of Cities to educate property […]

Lead in Water: Utilities and Homeowners Must Both Have Skin In the Game to Protect Public Safety

June is National Safety Month, a time when we should consider how to promote safety in our homes and workplaces.  There have been many articles and stories in the news […]

Follansbee, WV – And Many Other Cities In The U.S.

The story of Follansbee begins in 1699 with French explorers who claimed the Ohio River valley and developed trade with many native tribes, including the Mingo Indians who occupied a […]

Customer Satisfaction with the NLC – CEO’s Corner

If you have ever received a piece of mail, or an email, describing the National League of Cities (NLC) Service Line Warranty Program, you have likely read about the exceptionally […]

Looking Back At 2016

2016 saw tremendous and exciting activity for the NLC Service Line Warranty Program! We welcomed 71 new city partners in the U.S., bringing our total to over 400 across North […]

US Infrastructure Grade is Failing

The recent release of the 2017 American Society of Civil Engineers (ASCE) Infrastructure Report Card showed no improvement in the overall grade for the nation’s infrastructure, holding steady at D+ […]

National League Of Cities Service Line Program: Helping Municipal Infrastructure

The National League of Cities (NLC) Service Line Warranty Program helps residents of partner municipalities repair or replace thousands of water and sewer laterals every year. The Program has helped […]

NLC City Summit 2016

In November Utility Service Partners, Inc. (USP), program administrator for the National League of Cities (NLC) Service Line Warranty Program, was an exhibitor at the NLC City Summit in Pittsburgh, […]

A Message From Tom Rusin, CEO

The summer of 2016 brought many exciting changes to USP, program administrator for the National League of Cities Service Line Warranty Program. In July, USP and HomeServe USA, a leading […]

NLC 2016 City Summit: Welcome Home

The National League of Cities 2016 City Summit will take place in Pittsburgh, Pennsylvania, from November 16th through November 19th. USP is excited to have the City Summit in our […]

NLC Service Line Program: Helping Municipal Infrastructure

The National League of Cities (NLC) Service Line Warranty Program helps residents of participating municipalities repair or replace thousands of water and sewer laterals every year. The program has helped […]

We Can Help Your Residents Repair Service Lines – And Help Your City in the Process. Here’s How.

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Flashback Friday: In-home Plumbing Tips

Plumbing systems are pretty simple – they use pressure and valves and you just have to keep them dry and warm so problems don’t arise. Here are a few tips […]

Flashback Friday: Put Your Landscape On A Water Diet

When plants absorb sunlight to produce oxygen through photosynthesis, the water in their leavesevaporates, requiring the plant to pull water from the ground – which could be trouble for some […]

Flashback Friday – Madison, Wisconsin

Today we travel to the capital of the State of Wisconsin. Named for the fourth President of the United States, James Madison, the City offers residents and visitors entertainment, adventure, […]

Flashback Friday – Kansas City, Missouri Part Two

This week’s Flashback Friday continues our journey through beautiful Kansas City, Missouri (KCMO). We have already gained a wealth of history and knowledge at the National World War I Museum […]

Flashback Friday – Kansas City, Missouri

For this week’s Flashback Friday, we are taking a journey to the City of Fountains – Kansas City, Missouri (KCMO). Kansas City is full of history and culture, and today […]

Flashback Friday – Phoenix, AZ

Identified by VisitPhoenix as “the cosmopolitan heart of Arizona and the soul of the American Southwest,” Phoenix, Arizona, is a longtime partner with the NLC Service Line Warranty Program by […]

Infrastructure Week 2016

Infrastructure matters. It matters, in big ways and in small, to our country, our economy, our quality of life, our safety, and our communities. Roads, bridges, rails, ports, airports, pipes, […]

A Homeowner’s Tip For Conserving Water

This tip for conserving water comes from David C. of Kansas City, Missouri. He was the winner of our photo contest during Service Line Awareness Week. “I conserve water with […]

Stress Less This Spring

The employees of Utility Service Partners (USP) are focusing on reducing their stress in the workplace and beyond this week. We invite you to join us in learning about stress […]

Service Line Warranties in Hamilton, Ontario, Surpass 10,000 Enrollments

The City of Hamilton, Ontario, has surpassed more than 10,000 enrollments since the Service Line Warranties of Canada (SLWC) program rolled out in September 2014. The program offers affordable repair […]

Spring 2016 Campaign Reminders

Utility Service Partners Welcome to the spring campaign. Whether your city is a new or older partner, we’d like to provide you with some information to maximize homeowner participation. Utility […]

Local Contractors: Benefiting Customers And Cities

When a customer is experiencing an issue with their plumbing, it is important that the person who arrives at their door is someone they can trust to get the job […]

Is Your City A Toxic Pipe Wasteland?

The water crisis in Flint, Michigan, has put a national spotlight on water infrastructure and the importance of upgrading outdated systems, which includes private lines into homes. With water and […]

Different Location, Same Problem

The same headlines appear around North America every day. “No water, school in area of Norton Shores due to water main break” “Traffic alert: Water main break leads to road closings, icy spots” “Water main break causes street collapse, cars flooded […]

Leaky Pipes Creating Billion-dollar Dilemmas

Many cities are struggling to find the income needed to address the million and, in some cases, billion-dollar dilemma of their aging infrastructure – especially for water and wastewater. In […]

City Of Phoenix Homeowners Have Saved More Than $1 Million In Repair Costs For Water And Sewer Lines With The NLC Service Line Warranty Program

The City of Phoenix, Arizona, has become the second partner participating in the National League of Cities (NLC) Service Line Warranty Program to surpass one million in paid repair costs […]

Year In Review

For Utility Service Partners, Inc., 2015 was an extraordinary year. We experienced exceptional growth in North America, adding 74 new partners, representing more than 600,000 households. Working with the National […]

Customers Around The Nation Delighted With Service Line Warranties Of America

We love sharing stories from satisfied customers about how our consumer brand, Service Line Warranties of America (SLWA), has helped save them time and money. Whether it was a small […]

Proactive Promotion Yields Great Success

Social Media Whether your community is a new or an existing partner, a proactive media relations plan is the key to success. As each campaign approaches, it’s a great time […]

Important Dates To Remember

Mid-January Watch your email for how to sign up for complimentary Service Line Awareness Week resources. February 5 Deadline to sign up for complimentary Service Line Awareness Week resources Mid-February […]

Service Line Awareness Week Is Coming

Mark your calendar for March 20 and make water conservation a priority in your community. In March, Utility Service Partners, Inc. will launch the inaugural Service Line Awareness Week. Complimentary […]

USP’s Favorite Things

The NLC Service Line Warranty Program by HomeServe, previously known as Utility Service Partners, Inc. (USP) has had a busy year. Here are a few of our favorite blog articles in […]

Make Every Drop Count

Water conservation has been a major topic of discussion in 2015. Many parts of the nation are still facing severe drought, for some the worse in history. Yet, when we […]

Investing In Natural Infrastructure Brings More Than Financial Benefits

It’s no secret that our infrastructure is experiencing more frequent problems from increased demand and extreme weather changes. By 2030, the world is going to spend an estimated trillion on […]

NLC Congress Of Cities And Exposition

Our team had a great time this month at the NLC Congress of Cities and Exposition where we visited with many of our partners and made new connections.  Here are […]

Want To Know What Our Customers Think Of The NLC Service Line Warranty Program?

See what homeowners in communities like yours are saying about the National League of Cities Service Line Warranty Program. Learn how you can bring this program to your city. Contact […]

Is Your State Running Out Of Water?

Fall has arrived in the US, but the summer drought still drags on for many areas of the nation – with a few states in danger of running out of […]

The Value Of Service

As I talk to hundreds of cities and city officials each year about the National League of Cities Service Line Warranty Program, I never dreamed that I would learn, firsthand […]

Customer Spotlight: Michael and Kathleen O’Brien in Tucson, Arizona

When you live in a scorching desert climate like Arizona, having a tree on your property can bring beauty, cooling shade for your home and even a quiet place to gather […]

President’s Corner

When we created the NLC Service Line Warranty Program, the goal was to work with the National League of Cities to address a critical issue on which both organizations were […]

New Strategy For Water Conservation: Connection Charges

With more than half of publicly supplied water in the U.S. used by homes, an important focus of water conservation is on residences. Water conservation measures at the local level have […]

Coming Soon: We’re Getting A New Look!

Sewer And Water Line Warranties We’ve been busy at work re-engineering our website, www.utilitysp.net, to provide a better user experience. Soon we will have a whole new look! The new […]

Upcoming Events

Service Line Warranty Program We love seeing our current partners and meeting new prospects. Stop by our booth at the following conferences to chat with our representatives. November 4 – […]

Program Highlights

The fall campaign is in full swing and seeing great success! We welcomed 47 new cities into the program from across North America. In the United States, the program saw […]

Out Of Sight, Out Of Mind

When roads break beneath your tires, you see the wear. You know after a harsh winter or a rainy summer, potholes emerge and repairs are necessary. Roadways aren’t the only […]

What Makes the NLC Service Line Warranty Program the Best Service Line Warranty Provider Choice?

Experience: More than 250 cities, large and small, across North America have introduced the NLC Service Line Warranty Program to its residents. Cities such as Atlanta, Georgia; Phoenix, Arizona; San […]

NLC Service Line Warranty Program Overview

The National League of Cities (NLC) Service Line Warranty Program, administered by Utility Service Partners, Inc. (USP), helps homeowners save thousands of dollars on the high cost of repairs to […]

Partnering For Brand Stewardship

Commitment to unparalleled brand stewardship is demonstrated through Utility Service Partners (USP) outstanding brand reputation. USP manages all aspects of the National League of Cities (NLC) Service Line Warranty Program, […]

Why Would Homeowners Need A Service Line Warranty?

Most homeowners don’t think about the condition of the external buried water and sewer lines that run from the public utility connection to the exterior of their homes – out […]

Flood Safety Tips

Many areas of the world are seeing record-breaking amounts of rainfall this summer. With these high concentrations of water come dangers of flooding. Be prepared for flooding with these tips […]

Put Your Landscape On A Water Diet

When plants absorb sunlight to produce oxygen through photosynthesis, the water in their leaves evaporates, requiring the plant to pull water from the ground – which could be trouble for […]

President’s Corner: A Message From Philip E. Riley, Jr., President And CEO

The 2014 – 2015 Fiscal Year was a period of significant growth for Utility Service Partners, Inc., program administrator for the National League of Cities (NLC) Service Line Warranty Program. From the expansion […]

KC Grow Brings Irrigation To Community Gardens Through Grants

As partners with the National League of Cities Service Line Warranty Program, cities can elect to receive a royalty which can generate revenue for their city. How to use the […]

Resources

Social Media As a valued partner of the National League of Cities Service Line Warranty program, you have access to numerous resources to help communicate information about the program, as well as homeowner […]

Why Do We Need Public-private Partnerships?

Should cities and municipalities enter into partnerships with private companies? Public entities and private companies have been successfully collaborating for years via advisory boards, stakeholder groups and governance bodies to […]

Summer Plumbing Tips

Summer is a great time to encourage homeowners to perform a maintenance check on their plumbing. Water usage soars during the summer months from heat and summer-time activities. As we […]

Don’t Pollute Your Drinking Water

Do your homeowners know where tap water comes from? Most communities rely on lakes and streams to provide fresh drinking water, sending it through a rigorous process to purify the […]

Don’t Let A Home Emergency Bury Your Residents In Debt

Emergencies never happen at a convenient time – it’s when you’re traveling, planning for your wedding or sitting down to a holiday dinner. Additionally, emergencies can often bring with them […]

The Value Of Water

What is water worth to you? Water is essential to life. From quenching our thirst to producing food, manufacturing goods and enabling transportation, water is essential to every aspect of […]

In-home Plumbing Protection Available Through NLC Service Line Warranty Program

The NLC Service Line Warranty Program by HomeServe, formerly Utility Service Partners, Inc. (USP) is excited to announce the addition of a new product to the National League of Cities […]

Simple Water Conservation Tips For Inside And Outside The Home

Many areas of North America have been plagued by severe drought in recent years. On the west coast, areas such as California are facing the worst drought they’ve ever experienced. […]

What Is Earth Day Really About?

April 22 marks the 45th Earth Day celebration. The holiday is devoted to building an awareness for environmental needs and understanding of how our actions impact the Earth. Earth Day […]

Spring Campaign Reminders

Welcome to the spring campaign. Whether your city is a new or older partner, we’d like to provide you with some information to maximize homeowner participation. Utility Service Partners, Inc. […]

Helping Communities Solve Problems

Our team had a great time in Washington, D.C., at the National League of Cities (NLC) Congressional City Conference last week. We were very excited to meet with new potential […]

Join Us For A Free Webinar!

Ethical business practices and putting the customer first are very important to maintaining Better Business Bureau accreditation. Join Caitlin Driscoll, Western Pennsylvania Better Business Bureau Public Relations Director, and Jim […]

See You In Washington!

Utility Service Partners, Inc. (USP) is proud to be recognized as a National League of Cities (NLC) Business Partner for the past four years. We are thrilled to be participating […]

Why Does The NLC Service Line Warranty Program Partner With Cities? One Word: Trust!

One of the questions that seems to come up in discussions with cities concerning the National League of Cities Service Line Warranty Program, administered by Utility Service Partners, Inc., is […]

4 Reasons To Partner With Utility Service Partners

#1 – Failing Infrastructure The American Society of Civil Engineers (ASCE) recently gave a D (D = Poor) rating to America’s water and wastewater public infrastructure. Homeowners’ water and sewer lines are subjected to […]

Building Sponge Cities

By Cathy Spain When it rains, stormwater runoff is captured in city storm sewers and eventually empties into rivers, ports and other waterways. Communities use many strategies to prevent, control and […]

Burst Pipes Create Ice Home

Anytime you leave your home on an extended trip, it’s a good rule of thumb to turn off all the utilities – especially the water! This rule is especially important […]

Water Main Break Creates 30-foot Geyser Destroying A Gas Station

Video from KJRH.  Shifting temperatures causing water line breaks aren’t just a headache for your local public works department; they can be very dangerous. On January 12, 2015, in Tulsa, Oklahoma, […]

Utility Service Partners Provides 80 Free Warranties To Southeast Energy Assistance In Atlanta

The NLC Service Line Warranty Program (formerly known as Utility  Service Partners) partnered with the Southeast Energy Assistance Program in Atlanta, Georgia, to offer 40 water line warranties and 40 […]

Happy Holidays From Utility Service Partners

On behalf of the Utility Service Partners team, we’d like to wish everyone a safe and happy holiday season filled with friends, family and good memories. As you host get-togethers […]

Service Line Warranties Of America, A Utility Service Partners Company, Sponsors The Forever Young Ball In Atlanta

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Thanks To All Our Partners

Last week Utility Service Partners, Inc. (USP) was an exhibitor at the National League of Cities Congress of Cities and Exposition where organization leaders met with city officials from across […]

See You In Austin!

Utility Service Partners, Inc. (USP) is delighted to be part of the National League of Cities (NLC) Congress and Exposition Event November 18 – 27 in Austin, Texas. As a […]

Corporate Review Discusses Utility Line Warranty With Utility Service Partners

Utility Service Partners, Inc. (USP) spoke with Corporate Review to discuss the effects of aging infrastructure on communities around the nation. For homeowners, addressing this issue can be extremely expensive. […]

Hamilton, Ontario, Surpasses More Than 6,500 Enrollments With Service Line Warranties Of Canada

The City of Hamilton, Ontario, has surpassed more than 6,500 enrollments with Service Line Warranties of Canada (SLWC) since the program rolled out in September 2014. The program offers affordable […]

Climate Impacts On Water: Going To Extremes

by Carolyn Berndt Extreme weather events, extreme drought and extreme flooding are among the impacts that climate change is and will have on water quality and availability in cities. According […]

Ways To Help Reduce Sanitary Sewer Backups In Your Community

Sanitary sewer backups happen and it is not a pretty sight. Debris, grease, roots, pipe breaks, insufficient capacity and obstructions all cause sewage to back up into homes and businesses […]

NLC Calls For Renewed Partnership To Reinvest In Our Water Infrastructure

Recently, NLC joined local governments and water utility and industry leaders to call attention to the state of our nation’s aging infrastructure, the staggering need for water infrastructure investments and […]

Public-private Partnerships: An Evolution

As I travel around the country working with cities on a variety of projects, I see a trend evolving around public-private partnerships that is quite different than my experiences as […]

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Public-Private Partnerships May Be Solution to Aging Infrastructure

Infrastructure is aging, the national deficit is growing and tax revenue has taken a hit from COVID-19. Many communities are wondering where they will find the funds to provide basic […]

Employee and Community Safety Safeguarded by Working from Home

During this coronavirus epidemic, we must all come together – figuratively! – to do what we can to ensure community safety by stopping the spread of the virus and protecting […]

Aging Infrastructure Spending and Tight Budgets Require Creative Funding

It is no surprise to local leaders that federal and state aging infrastructure spending has been dropping for years. However, cities are still faced with the issue of funding maintenance […]

HomeServe Announces Winners of “Caring For Community” Grant Program Focused on Coronavirus Relief

Five winners selected with a combined grant value of over $50,000 NORWALK, CT (Sept 29, 2020) – HomeServe USA, a leading provider of home repair solutions, announced the latest winners of […]

HomeServe Launches Fifth Round of “Caring For Community” Grant Program

Grants will address challenges from the coronavirus pandemic Norwalk, Conn. (August 4, 2020) – HomeServe USA, a leading provider of home repair solutions, launched its next request for applications for the HomeServe […]

HomeServe Hosts Third Annual Contractor Conference with Special Guests from the PBS Series This Old House

CHATTANOOGA, Tenn.- Last week, HomeServe USA, a leading provider of home repair solutions to 3.6 million customers across the U.S. and Canada, hosted 46 of the company’s top contractor partners at […]

Texarkana, Texas, Partners with Service Line Warranties of America

Service Line Warranties of America (SLWA) will send out mail outs to Texarkana, Texas residential customers to offer protection for homeowners for their Water Service Line in the month of […]

Utility Service Partners Welcomes 36 New Partnerships Across North America

The NLC Service Line Warranty Program by HomeServe (formerly known as Utility Service Partners, Inc. (USP)) welcomes 36 new partners this fall – including several cities in Arizona, Iowa, Texas […]

Service Line Warranties of America presented with the West Virginia Municipal League Conservation Award

Wheeling, West Virginia—Service Line Warranties of America was presented with the 2015 Conservation Award at the 46th West Virginia Municipal League Annual Conference at Oglebay Resort in Wheeling, West Virginia, […]

In-Home Plumbing Protection Available Through NLC Service Line Warranty Program

Utility Service Partners, Inc. (USP) is excited to announce the addition of a new product to the National League of Cities (NLC) Service Line Warranty Program. The In-Home Plumbing repair […]

Moore, Oklahoma, Presented With Utility Service Partners, Inc.’s 2014 Leadership Award

On December 1, 2014, Utility Service Partners, Inc. (USP) presented the City of Moore, Oklahoma, with the 2014 Leadership Award in recognition of their leadership, persistence and perseverance efforts to […]

Tulsa, 5k Surpasses 15,000 Orders For The National League Of Cities Service Line Warranty Program

Tulsa, Oklahoma, surpasses 15,000 orders for the National League of Cities Service Line Warranty Program since rollout in early fall of 2014. Administered by Service Line Warranties of America (SLWA), […]

Utility Service Partners Welcomes 12 New Partners Across North America

Utility Service Partners, Inc. (USP) welcomes 12 new fall partners—including Hamilton, Ontario; Tulsa, Oklahoma, and Tucson, Arizona—who join more than 200 municipalities across North America offering the National League of […]

Amazing Cities Presents Councilor Jack Henderson With The 2014 Vision Award

Tulsa, Oklahoma—Amazing Cities founder and National League of Cities Service Line Warranty Program advisor, James Hunt, presented Tulsa Councilor Jack Henderson with the 2014 Vision Award on September 18, 2014. […]

National League of Cities Service Line Warranty Program Celebrates 200th Partner

The City of Durango, Colorado, is the 200th partner in the National League of Cities Service Line Warranty Program. The National League of Cities Service Line Warranty Program has nearly […]

Press Release: USP and SLWA Assist in Moore Recovery

While the nation watched in shock at the devastation in Moore, Okla., May 20, 2013— The NLC Service Line Warranty Program by HomeServe, formerly Utility Service Partners, Inc. (USP), sprang […]

Press Release: Utility Service Partners Announces The Appointment Of Advisor Jim Hunt

Canonsburg, PA – Utility Service Partners, Inc. (USP) is proud to announce that Jim Hunt will be joining USP as an Advisor. Jim Hunt brings extensive experience in local government […]

Utility Service Partners (USP) awarded master agreement with the North Central Texas Council of Governments

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USP Municipal Programs – West Virginia Municipal League Website

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Emilie’s Upcoming Events

2020 NLC City Summit

Visit the virtual NLC Service Line Warranty Program booth to learn how our program can help address cities’ urgent need to provide homeowners with resources to cover the repair of […]