Emilie Zalfini

Emilie Zalfini

Regional Account Director

Biography:

Emilie Zalfini currently serves as Regional Account Manager. She is responsible for working with municipalities and utilities to educate and develop the best program options for their residents. Prior to Utility Service Partners and HomeServe, her background included customer service, hospitality, training, and sales in multiple fields, most notably insurance. As a licensed insurance agent, Emilie spent six years at Aetna Insurance Company selling Medicare products and one year as a Broker with ADP helping small business owners to provide employee benefit plans. Emilie received a B.A. in Advertising Communications and a minor in Psychology from Robert Morris University.

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Millennials Buying Housing Face Difficulties Finding Affordable Homes

Christie Myers, Managing Director of Opportunity Dallas, addresses the affordable housing challenges of Millennials. Felicia’s story isn’t unique, but her determination, despite the hand she’s been dealt, is admirable. A […]

Program Will Showcase Emergency Sewer & Water Repairs at City Summit

The National League of Cities City Summit will be held Wednesday, Nov. 20, through Saturday, Nov. 23, at the Henry B. Gonzalez Convention Center in San Antonio, and the NLC […]

Service Line Warranty Program and All Masters Assist Dallas Resident

Daisy H. of Dallas was part of the fabric of her neighborhood – she knew and was known by her neighbors. So, when she became disabled, she wanted to remain […]

Is Your Tap Water Safe to Drink?

As a municipal official, you want to know that your residents’ tap water is safe to drink, but there may be things lurking in the water supply of which you […]

Take Over Your Block: An Interview With Better Block Foundation

The latest NLC housing report addresses the importance of neighborhood revitalization. Christie Myers, Managing Director of Opportunity Dallas, interviewed Krista Nightengale, Managing Director of Better Block Foundation, about the great work they […]

Encourage Water Conservation with These Four Tools

Water seems ubiquitous – we turn on the tap, and it’s there. However, less than two percent of water on the planet is freshwater, and only 1 percent is available as drinking […]

Aging in Place is Vital for the Growth and Development of Communities

Christie Myers, Managing Director of Opportunity Dallas, addresses the importance of aging in place to seniors and the community as a whole. On a weekly basis, I am confronted with […]

Reoccurring Sewer Line Problem Plagues Jackson Woman

Theresa Alexander had a sewer line problem that was not going away: sewage spilling from an open pipe into her yard.  Theresa had lived in her tight-knit Jackson, Mississippi, neighborhood […]

Vulnerable Populations Important for Fair Housing Policy

In recognition of Fair Housing Month, Christie Myers, Managing Director of Opportunity Dallas, addresses the importance of fair housing policy and practice to vulnerable populations. “Fair housing practices help people […]

Aging Infrastructure Leads to Lost Money and Public Health Concerns

It is no secret that our country’s aging infrastructure is worsening, and that there is no one guiding agency or overall plan to address myriad issues from crumbling water pipes […]

Build a Stronger America with the EPA

President Trump is inviting local and state governments to “Build a Stronger America” through investment in infrastructure. The president’s plan is to spur $1.5 trillion in investment by distributing $200 […]

Water Theft: Leaks Aren’t The Only Way To Lose

Providing clean, potable water to your residents isn’t an inexpensive or simple proposition, but many residents don’t understand the process – they turn on the tap, and they have water. […]

Water Conservation in Drought: A Three-Pronged Approach

Here are a few tips to help residents with water conservation in a drought: Use washing machines and dishwashers for full loads only. When washing dishes or hands, brushing teeth or […]

A Three-pronged Approach To Water Conservation In Drought

What Can Residents Do? Here are a few tips to help residents conserve water during a drought. Use washing machines and dishwashers for full loads only. When washing dishes or […]

A Message From Tom Rusin, Ceo

At USP, a HomeServe Company, our focus on delivering an exceptional customer experience can only be realized with a passionate and engaged workforce. Feedback from employees has revealed that many […]

Day Without Water

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Lead in Water: Utilities and Homeowners Must Both Have Skin In the Game to Protect Public Safety

June is National Safety Month, a time when we should consider how to promote safety in our homes and workplaces.  There have been many articles and stories in the news […]

Follansbee, WV – And Many Other Cities In The U.S.

The story of Follansbee begins in 1699 with French explorers who claimed the Ohio River valley and developed trade with many native tribes, including the Mingo Indians who occupied a […]

Year In Review

For Utility Service Partners, Inc., 2015 was an extraordinary year. We experienced exceptional growth in North America, adding 74 new partners, representing more than 600,000 households. Working with the National […]

Customers Around The Nation Delighted With Service Line Warranties Of America

We love sharing stories from satisfied customers about how our consumer brand, Service Line Warranties of America (SLWA), has helped save them time and money. Whether it was a small […]

Program Highlights

The fall campaign is in full swing and seeing great success! We welcomed 47 new cities into the program from across North America. In the United States, the program saw […]

President’s Corner: A Message From Philip E. Riley, Jr., President And CEO

The 2014 – 2015 Fiscal Year was a period of significant growth for Utility Service Partners, Inc., program administrator for the National League of Cities (NLC) Service Line Warranty Program. From the expansion […]

In-home Plumbing Protection Available Through NLC Service Line Warranty Program

The NLC Service Line Warranty Program by HomeServe, formerly Utility Service Partners, Inc. (USP) is excited to announce the addition of a new product to the National League of Cities […]

Water Main Break Creates 30-foot Geyser Destroying A Gas Station

Video from KJRH.  Shifting temperatures causing water line breaks aren’t just a headache for your local public works department; they can be very dangerous. On January 12, 2015, in Tulsa, Oklahoma, […]

See You In Austin!

Utility Service Partners, Inc. (USP) is delighted to be part of the National League of Cities (NLC) Congress and Exposition Event November 18 – 27 in Austin, Texas. As a […]

HomeServe Announces Winners of “Caring For Community” Grant Program Focused on Coronavirus Relief

Five winners selected with a combined grant value of over $50,000 NORWALK, CT (Sept 29, 2020) – HomeServe USA, a leading provider of home repair solutions, announced the latest winners of […]

CenterPoint Energy along with HomeServe USA bringing optional home protection plans to Mississippi

Houston – Sept. 23, – Today, CenterPoint Energy (NYSE: CNP) and HomeServe USA Corp. (HomeServe), a provider of emergency home repair programs to homeowners nationwide, are announcing an extension of their […]

HomeServe Launches Fifth Round of “Caring For Community” Grant Program

Grants will address challenges from the coronavirus pandemic Norwalk, Conn. (August 4, 2020) – HomeServe USA, a leading provider of home repair solutions, launched its next request for applications for the HomeServe […]

Texarkana, Texas, Partners with Service Line Warranties of America

Service Line Warranties of America (SLWA) will send out mail outs to Texarkana, Texas residential customers to offer protection for homeowners for their Water Service Line in the month of […]

Utility Service Partners Welcomes 36 New Partnerships Across North America

The NLC Service Line Warranty Program by HomeServe (formerly known as Utility Service Partners, Inc. (USP)) welcomes 36 new partners this fall – including several cities in Arizona, Iowa, Texas […]

Service Line Warranties of America presented with the West Virginia Municipal League Conservation Award

Wheeling, West Virginia—Service Line Warranties of America was presented with the 2015 Conservation Award at the 46th West Virginia Municipal League Annual Conference at Oglebay Resort in Wheeling, West Virginia, […]

In-Home Plumbing Protection Available Through NLC Service Line Warranty Program

Utility Service Partners, Inc. (USP) is excited to announce the addition of a new product to the National League of Cities (NLC) Service Line Warranty Program. The In-Home Plumbing repair […]

Moore, Oklahoma, Presented With Utility Service Partners, Inc.’s 2014 Leadership Award

On December 1, 2014, Utility Service Partners, Inc. (USP) presented the City of Moore, Oklahoma, with the 2014 Leadership Award in recognition of their leadership, persistence and perseverance efforts to […]

Tulsa, 5k Surpasses 15,000 Orders For The National League Of Cities Service Line Warranty Program

Tulsa, Oklahoma, surpasses 15,000 orders for the National League of Cities Service Line Warranty Program since rollout in early fall of 2014. Administered by Service Line Warranties of America (SLWA), […]

Utility Service Partners Welcomes 12 New Partners Across North America

Utility Service Partners, Inc. (USP) welcomes 12 new fall partners—including Hamilton, Ontario; Tulsa, Oklahoma, and Tucson, Arizona—who join more than 200 municipalities across North America offering the National League of […]

Amazing Cities Presents Councilor Jack Henderson With The 2014 Vision Award

Tulsa, Oklahoma—Amazing Cities founder and National League of Cities Service Line Warranty Program advisor, James Hunt, presented Tulsa Councilor Jack Henderson with the 2014 Vision Award on September 18, 2014. […]

National League of Cities Service Line Warranty Program Celebrates 200th Partner

The City of Durango, Colorado, is the 200th partner in the National League of Cities Service Line Warranty Program. The National League of Cities Service Line Warranty Program has nearly […]

Press Release: USP and SLWA Assist in Moore Recovery

While the nation watched in shock at the devastation in Moore, Okla., May 20, 2013— The NLC Service Line Warranty Program by HomeServe, formerly Utility Service Partners, Inc. (USP), sprang […]

Press Release: Utility Service Partners Announces The Appointment Of Advisor Jim Hunt

Canonsburg, PA – Utility Service Partners, Inc. (USP) is proud to announce that Jim Hunt will be joining USP as an Advisor. Jim Hunt brings extensive experience in local government […]

Utility Service Partners (USP) awarded master agreement with the North Central Texas Council of Governments

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USP Municipal Programs – West Virginia Municipal League Website

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Emilie’s Upcoming Events