Jim Golden

Jim Golden

Regional Account Director


Jim’s responsibilities include working with utilities and municipalities in designing programs that meet the needs of our partners and the residents they serve. Previously, Jim has spent over 20 years designing “Affinity Marketing” customer service programs for large national and international accounts across several industries including banking, credit card, loyalty groups, real estate, mortgage, home services, insurance, member-based organizations and the airline industry. Jim received a B.S. in Business Administration and Strategy from the University of Redlands.

Contact Jim Golden

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  • Alabama
  • EPA
  • Large Cities
  • New Jersey
  • North Carolina
  • South Carolina

Aging Water Infrastructure Subject of April 27 Roundtable

An expert panel will address “Aging Water Infrastructure in Our Communities,” during an online roundtable at 3 p.m. April 27. Tameika Isaac Devine, Derek Green and Scott Benson will speak […]

Public-Private Partnerships May Be Solution to Aging Infrastructure

Infrastructure is aging, the national deficit is growing and tax revenue has taken a hit from COVID-19. Many communities are wondering where they will find the funds to provide basic […]

Community Roundtable: Addressing New Challenges from COVID-19 – Moderated by the NLC

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Positive Stories Offer Hope During Coronavirus Epidemic

With ever-increasing numbers of confirmed coronavirus cases, businesses shuttering, layoffs and furloughs, it is only natural that we seek out positive stories to counterbalance growing anxiety. The good news is […]

The Fallout From Service Line Failures

Water damage to a home, whether from a sewer backup or an interior plumbing problem, is not something to take lightly – and, in some cases, homeowners insurance won’t cover […]

Imagine A Day Without Water

It was 11 p.m. Sept. 14, and the Cape Fear Public Utility Authority had a problem, one that could be described as either as small as a 48-inch raw water […]

Water Conservation: Partnering With Ratepayers To Reduce Costs

Potable water is valuable and requires time, labor and resources to produce and deliver to ratepayers, and water utilities are expected to maintain a constant, clean supply with aging infrastructure […]

Water Theft: Leaks Aren’t The Only Way To Lose

Providing clean, potable water to your residents isn’t an inexpensive or simple proposition, but many residents don’t understand the process – they turn on the tap, and they have water. […]

Three Issues Facing Veterans In Your Community

Veterans bring a lot to the table, and many of the skills they learned in the armed forces can benefit your community once they’ve been discharged. Many times, a veteran […]

From Rome To New Jersey: A History Of Water And Public Health

The relationship between public health, clean water and sanitation has been explored since ancient times – the Greeks observed a connection between lifestyle, social class and health, but there were […]

Day Without Water

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Lead in Water: Utilities and Homeowners Must Both Have Skin In the Game to Protect Public Safety

June is National Safety Month, a time when we should consider how to promote safety in our homes and workplaces.  There have been many articles and stories in the news […]

Year In Review

For Utility Service Partners, Inc., 2015 was an extraordinary year. We experienced exceptional growth in North America, adding 74 new partners, representing more than 600,000 households. Working with the National […]

Upcoming Events

Service Line Warranty Program We love seeing our current partners and meeting new prospects. Stop by our booth at the following conferences to chat with our representatives. November 4 – […]

Program Highlights

The fall campaign is in full swing and seeing great success! We welcomed 47 new cities into the program from across North America. In the United States, the program saw […]

President’s Corner: A Message From Philip E. Riley, Jr., President And CEO

The 2014 – 2015 Fiscal Year was a period of significant growth for Utility Service Partners, Inc., program administrator for the National League of Cities (NLC) Service Line Warranty Program. From the expansion […]

In-home Plumbing Protection Available Through NLC Service Line Warranty Program

The NLC Service Line Warranty Program by HomeServe, formerly Utility Service Partners, Inc. (USP) is excited to announce the addition of a new product to the National League of Cities […]

Ways To Help Reduce Sanitary Sewer Backups In Your Community

Sanitary sewer backups happen and it is not a pretty sight. Debris, grease, roots, pipe breaks, insufficient capacity and obstructions all cause sewage to back up into homes and businesses […]

HomeServe HVAC Segment Continues Expansion with Acquisition of Freedom Heating and Cooling in Birmingham, Alabama

Norwalk, Conn. (August 10, 2020) – HomeServe USA (HomeServe), a leading provider of service plans, repair and installation services for the home, today announced the acquisition of Birmingham, Alabama-based Worry Free Comfort Systems, […]

Grace Power Heads to Private Sector as Regulatory Affairs Vice President

Published by Insider New Jersey BPU Chief of Staff Grace Power is departing the Murphy Administration to join HomeServe USA as Regulatory Affairs Vice President to lead the company’s nationwide […]

Air conditioning system needs regular maintenance

Published by the South Jersey The Central Record HAMMONTON >> Summer is officially here. If you have not had your home air conditioning system serviced this year, now is the […]

HomeServe USA Celebrates 15 Years of Service

HomeServe USA, a leading provider of home emergency repair solutions, now serving over 3.6 million customers across the U.S. and Canada, is celebrating 15 years of service in the United States. This […]

HomeServe Hosts Third Annual Contractor Conference with Special Guests from the PBS Series This Old House

CHATTANOOGA, Tenn.- Last week, HomeServe USA, a leading provider of home repair solutions to 3.6 million customers across the U.S. and Canada, hosted 46 of the company’s top contractor partners at […]

The City of Newark Solves a Big Problem

By Mildred Crump, Council President, City of Newark Water main breaks seem to be happening with alarming frequency lately in the United States. The age and condition of water infrastructure […]

Jackson MUA Charity Grants Awarded through HomeServe USA Contract

JACKSON, NJ – The Jackson Municipal Utility Authority has awarded their 2017 grants to local charities through their deal with HomeServe USA, a private line insurance vendor.  The MUA selected […]

Utility Service Partners, a HomeServe Company, Serves as a Conference Sponsor of the National League of Cities’ City Summit

City of Phoenix Presented Leadership Award for Participation in NLC Service Line Warranty Program NORWALK, Conn.–(BUSINESS WIRE)– The NLC Service Line Warranty Program (formerly administered by Utility Service Partners (USP), […]

NLC Service Line Warranty Program Welcomes 36 New Partners this Fall

Our team is growing! During the past six months, we have been thrilled to welcome 36 new partners to the National League of Cities (NLC) Service Line Warranty Program. Our […]

Utility Service Partners Welcomes 36 New Partnerships Across North America

The NLC Service Line Warranty Program by HomeServe (formerly known as Utility Service Partners, Inc. (USP)) welcomes 36 new partners this fall – including several cities in Arizona, Iowa, Texas […]

In-Home Plumbing Protection Available Through NLC Service Line Warranty Program

Utility Service Partners, Inc. (USP) is excited to announce the addition of a new product to the National League of Cities (NLC) Service Line Warranty Program. The In-Home Plumbing repair […]

Utility Service Partners Welcomes 12 New Partners Across North America

Utility Service Partners, Inc. (USP) welcomes 12 new fall partners—including Hamilton, Ontario; Tulsa, Oklahoma, and Tucson, Arizona—who join more than 200 municipalities across North America offering the National League of […]

Upcoming Events

2021 Getting the Lead Out – NLC Webinar

Getting the Lead Out: Public and Private Resources for Cities to Address Lead in Water Infrastructure Date: October 20, 2021 Time: 1:00pm EST According to the NRDC’s new national survey […]