Regional Account Director
Mike is a graduate of California University of Pennsylvania with a Bachelor of Arts in Communication, which has prepared him for working with municipal leaders and presenting to leaders across the nation. An experienced leader with management and customer service experience, Mike has extensive experience providing outstanding service and was even ranked in the top ten for Outstanding Customer Service as the Branch Manager for Enterprise Rent-a-Car. Since joining USP in 2009, he has helped improve program offerings through feedback from partners and develop many programs around the eastern states.
Outside of the office, Mike enjoys spending time with his family, traveling and meeting new people. He enjoys the outdoors and reading as much as he can about United States history.
Ohio’s Aging Water Infrastructure – Challenges and Solutions for Municipalities, Utilities, and Homeowners with Allie Terrell
Kelly B. of Gary, Indiana, built her business by making smart choices, and when she received a call from a tenant about a slow drain, she knew that enrolling her […]
During the holidays, many of us are looking for ways to lend a helping hand to our friends and neighbors, and HomeServe is no exception – and we take that […]
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In 2013, Louisville Water Company founded the Louisville Water Foundation to consolidate ongoing charitable and philanthropic efforts under one banner to pursue their mission of ensuring that everyone has access […]
The Western United States is experiencing a slow-moving crisis: drought. In fact, drought has impacted more people globally over the past 40 years than any other type of natural disaster, […]
Infrastructure is aging, the national deficit is growing and tax revenue has taken a hit from COVID-19. Many communities are wondering where they will find the funds to provide basic […]
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With ever-increasing numbers of confirmed coronavirus cases, businesses shuttering, layoffs and furloughs, it is only natural that we seek out positive stories to counterbalance growing anxiety. The good news is […]
Highland Cemetery has been a landmark in Prairie Village, Kansas, since before the Civil War, when two local families, the Nalls and the Whites, established a family cemetery where the […]
Federal health officials have left it up to state and local officials on what measures will be used to prevent or control a coronavirus outbreak in their communities. “Local and […]
The Serenity Farm Equestrian Center in Luckey, Ohio, has been offering equine therapy and learning programs for nearly 20 years. The Center aims to help those with neurological and mobility […]
President Trump is inviting local and state governments to “Build a Stronger America” through investment in infrastructure. The president’s plan is to spur $1.5 trillion in investment by distributing $200 […]
National League Of Cities Written by Cathy Spain In the late 1970s, I was a research economist writing guidebooks for local officials about the affordability of new infrastructure to achieve […]
Adam and Jennifer F. loved the first home they bought together, a historic 100 year old house in a quiet Wichita neighborhood – but they didn’t love the sewer line […]
Since Jan. 1, 2011, 10,000 Baby Boomers are eligible to retire daily, and Americans 65 and older will make up 19 percent of the population by 2030. Many of those […]
As municipal officials look to improve infrastructure, rehabilitate distressed neighborhoods and make communities more livable, many are turning to green infrastructure, which uses existing infrastructure, such as parks, to contain […]
The relationship between public health, clean water and sanitation has been explored since ancient times – the Greeks observed a connection between lifestyle, social class and health, but there were […]
June is National Safety Month, a time when we should consider how to promote safety in our homes and workplaces. There have been many articles and stories in the news […]
The story of Follansbee begins in 1699 with French explorers who claimed the Ohio River valley and developed trade with many native tribes, including the Mingo Indians who occupied a […]
The National League of Cities (NLC) Service Line Warranty Program helps residents of participating municipalities repair or replace thousands of water and sewer laterals every year. The program has helped […]
This week’s Flashback Friday continues our journey through beautiful Kansas City, Missouri (KCMO). We have already gained a wealth of history and knowledge at the National World War I Museum […]
For this week’s Flashback Friday, we are taking a journey to the City of Fountains – Kansas City, Missouri (KCMO). Kansas City is full of history and culture, and today […]
This tip for conserving water comes from David C. of Kansas City, Missouri. He was the winner of our photo contest during Service Line Awareness Week. “I conserve water with […]
We love sharing stories from satisfied customers about how our consumer brand, Service Line Warranties of America (SLWA), has helped save them time and money. Whether it was a small […]
The NLC Service Line Warranty Program by HomeServe, previously known as Utility Service Partners, Inc. (USP) has had a busy year. Here are a few of our favorite blog articles in […]
Fall has arrived in the US, but the summer drought still drags on for many areas of the nation – with a few states in danger of running out of […]
The fall campaign is in full swing and seeing great success! We welcomed 47 new cities into the program from across North America. In the United States, the program saw […]
Experience: More than 250 cities, large and small, across North America have introduced the NLC Service Line Warranty Program to its residents. Cities such as Atlanta, Georgia; Phoenix, Arizona; Ft. […]
The 2014 – 2015 Fiscal Year was a period of significant growth for Utility Service Partners, Inc., program administrator for the National League of Cities (NLC) Service Line Warranty Program. From the expansion […]
As partners with the National League of Cities Service Line Warranty Program, cities can elect to receive a royalty which can generate revenue for their city. How to use the […]
Should cities and municipalities enter into partnerships with private companies? Public entities and private companies have been successfully collaborating for years via advisory boards, stakeholder groups and governance bodies to […]
Emergencies never happen at a convenient time – it’s when you’re traveling, planning for your wedding or sitting down to a holiday dinner. Additionally, emergencies can often bring with them […]
The NLC Service Line Warranty Program by HomeServe, formerly Utility Service Partners, Inc. (USP) is excited to announce the addition of a new product to the National League of Cities […]
by Carolyn Berndt Extreme weather events, extreme drought and extreme flooding are among the impacts that climate change is and will have on water quality and availability in cities. According […]
Recently, NLC joined local governments and water utility and industry leaders to call attention to the state of our nation’s aging infrastructure, the staggering need for water infrastructure investments and […]
Speak with Ashley Shiwarski to learn how our NLC SLWP and water line leak programs can help address cities’ urgent need to provide homeowners with resources to cover the repair of […]
Attend our presentation and speak with Mike Chambers to learn how our NLC Service Line Warranty Program and leak protection programs can help address cities’ urgent need to provide homeowners with […]
Visit our booth and speak to Mike Chambers to learn how our NLC Service Line Warranty Program and leak protection programs can help address cities’ urgent need to provide homeowners with resources […]
Visit our booth to speak with Mike Chambers and learn how our NLC SLWP and water line leak programs can help address cities’ urgent need to provide homeowners with resources to […]
