California Partnerships

Few states in the United States are as well-known around the world as California. Home of Hollywood, the Beach Boys, and stunning vistas from ocean to mountains, it’s truly one-of-a-kind. But it shares one thing with every other state… aging infrastructure that can lead to unforeseen damages to service lines for residents. That’s why so many communities throughout California have turned to the NLC Service Line Program by HomeServe to help their residents in their times of need.

Most homeowners don’t realize they are responsible for the water and sewer lines from the street to their meter, and are shocked to find they must pay to repair damage caused by age, tree roots, and other issues. Planning ahead and having a warranty program in place to cover these costs can make all the difference when an unexpected emergency occurs.

In fact, in California we have:

  • 31 Municipal and Water Utility Partners;
  • Over 300,000 Active Water-Related Protection Plans;
  • Saved homeowners in your state over $32 million in water-related costs since 2017.

We are a Corporate Benefactor of the California City Management Foundation. Nationally, we completed over 30,000 Completed Emergency Home Repairs in 2019.

HomeServe Cares Foundation

At HomeServe, caring is in the fabric of our corporate culture. Which is why we are committed to putting people at the heart of everything we do, and that includes our corporate social responsibility. We actively support and care for People, Veterans, the Common Good and Communities, both locally and nationwide with the HomeServe Cares Foundation.

Click below to see what some of our customers had to say about HSCF.

More California Information

Click the Endorsement Letter to Download

Michael Luu, VP of Customer Service, California Water Service Company

Upcoming Events

Water Service Line Leaks Waste Water, Imperil Health

Our communities have an aging infrastructure problem, and water line leaks waste trillions of gallons of water each year. Research has shown that water service lines made of materials such […]

Public-Private Partnerships May Be Solution to Aging Infrastructure

Infrastructure is aging, the national deficit is growing and tax revenue has taken a hit from COVID-19. Many communities are wondering where they will find the funds to provide basic […]

What’s Behind the Raw Water Trend?

“Raw,” or “live” water has become trendy, especially in California and New England, and it’s dangerous. Raw water startups are popping up around the country, and people are sharing the […]

HomeServe Announces Winners of “Caring For Community” Grant Program Focused on Coronavirus Relief

Five winners selected with a combined grant value of over $50,000 NORWALK, CT (Sept 29, 2020) – HomeServe USA, a leading provider of home repair solutions, announced the latest winners of […]

HomeServe Hosts Third Annual Contractor Conference with Special Guests from the PBS Series This Old House

CHATTANOOGA, Tenn.- Last week, HomeServe USA, a leading provider of home repair solutions to 3.6 million customers across the U.S. and Canada, hosted 46 of the company’s top contractor partners at […]

HomeServe Joins This Old House on PBS as Sponsor

HomeServe and This Old House partner to educate homeowners with expert advice that helps them maintain, enhance and protect their homes—and raise awareness about the job skills gap and critical […]

Bill Coffey

California Regional Account Director

Contact Bill Coffey

Testimonials

Partner Testimonials

“Our partnership with HomeServe has been highly beneficial to our customers as well as to San Jose Water Company.  Their collaborative approach allowed us to quickly and efficiently launch the partnership after the contract was executed.  This included developing educational materials that reflect our brand and values and providing training for our customer service staff.  HomeServe continues to be great to work with and remains highly attentive to our needs. Their unmatched commitment to customer service and satisfaction has resulted in extremely positive feedback from customers who have received service.  Additionally, our customers appreciate that San Jose Water Company is informing them about these protection plans.” – John Tang, VP of Government Relations and Corporate Communications, San Jose Water Company, CA

“In 2011, Contra Costa Water District partnered with HomeServe to offer Exterior Water Service Line protection to our residential customers. We are a utility with over 61,000 water accounts and we often received calls from customers with problems on their private line. We have been extremely pleased with the service provided by HomeServe and our customers, who have widely adopted the service, have now been requesting Sewer Service Line coverage. We look forward to offering this coverage very soon. I would highly recommend partnering with HomeServe. You can trust that they will treat your customers as you would.” – Dominic DeBellis, Customer Service Supervisor, Contra Costa Water District, CA

 

Customer Testimonials

  • “We could hear water running but could not find it. Had very wet soil at the front of house. Leak was in crawl space at the back of the house with very difficult access. Service tech found the leak while crawling through mud & standing water. He fixed the leak by installing a coupling and removing the fitting. He was fast, very polite and cleaned up areas where he was working. Showed me pictures of the leaking pipe. Very professional.” – Henry B., Cupertino, CA
  • “The worker who responded did a very thorough job of cleaning out my sewer pipes. Not only did he clear the pipes from the house to the main sewer, he wasn’t satisfied with the way the water was discharging, and so also cleaned out the part of the pipe under the house. Travis Plumbing has responded to previous problems at my home and has always done a very good job.” – Robert W., Livermore, CA
  • “I am SO happy I purchased this insurance. I called on a Sunday morning after discovering that something was leaking under the crawlspace of my house. The employee at HomeServe was super friendly and helpful and addressed any questions or concerns that I had. That same day a plumber showed up at my house to fix the leak. The plumber was great! He was very professional and courteous and when he left I felt so relieved that our leak problem was solved. I thought it was going to be a hassle and way worse than it was. I recommend this insurance to everyone, it makes home ownership so easy!” – Amber M, Sunland, CA
  • “One call and the repair was set up. The repairmen were fast and knowledgeable. Glad I had the insurance.” – Christopher S., Los Gatos, CA

 

BBB Torch Award 2018