When Robin Tusa of Tusa’s Plumbing was at Tijuana B.’s Fort Worth, Texas, home, she noticed something odd. Before plugging in Tusa’s equipment, the customer turned off the television.
Robin Tusa is a network contractor for the NLC Service Line Warranty Program (administered by Utility Service Partners, a HomeServe company). She was at the home to unclog a sewer line when she noticed the issue. “I had come out to this residence to take care of a main line stoppage,” she said. “I took care of the stoppage for them and we found roots in the line, so I came back to jet. When I went to unplug the machine from the outlet, that’s when I saw they had turned the TV off to allow me to have electricity to run the machine.”