Education - The NLC Service Line Warranty Program by HomeServe

You Shouldn’t DIY Home Repairs in These Six Areas

While there are many opportunities for homeowners to save money by performing simple DIY home repairs, there are some projects that are better left to the experts. In these cases, an error in DIY home repair execution can be dangerous and result in a larger expense down the road. These are the six home repairs […]

Highland Cemetery Gets Hydrant Through HomeServe Cares Foundation

Highland Cemetery has been a landmark in Prairie Village, Kansas, since before the Civil War, when two local families, the Nalls and the Whites, established a family cemetery where the two families’ land met. “It’s a piece of history for Prairie Village,” said Mayor Eric Mikkelson. “There’s no other tangible marker in Prairie Village that […]

Customer and Contractor Safety Addressed During COVID-19 Crisis with PPE

At HomeServe, customers are at the heart of everything we do, so their health and safety are of utmost importance, especially during this pandemic. Customer and contractor safety are our top priorities. “We remain 100 percent dedicated to serving our customers during this challenging time,” John Kitzie, North American CEO, said. “We provide an essential […]

Plumber Safety Tips for Emergency Home Repairs During COVID-19

In these times of social distancing, we’re pre-paying for takeout, avoiding crowds and skipping visits with at-risk loved ones. But what can your customers expect when they need an emergency home repair and a technician must visit their home for emergency home repairs? HomeServe is working to maintain customer and contractor safety. At HomeServe, we […]

Employee and Community Safety Safeguarded by Working from Home

During this coronavirus epidemic, we must all come together – figuratively! – to do what we can to ensure community safety by stopping the spread of the virus and protecting those who are most at-risk. That responsibility to community safety is why HomeServe moved our office personnel home. Our employees are working from home, including […]

Coronavirus Presents Challenge to Municipal Officials

Federal health officials have left it up to state and local officials on what measures will be used to prevent or control a coronavirus outbreak in their communities. “Local and state governments should begin thinking about what this might look like for them,” Dr. Nancy Messonnier, Centers for Disease Control and Prevention’s National Center for […]

Economic Shock Can Threaten Vulnerable Residents

Economic shock is a bigger threat than you or residents you serve may realize. Economic shock, or a large and unexpected expense, impacts roughly 60 percent of American households each year – the obstacle could be medical bills, a car or home repair or a job loss – so is more prevalent than many people […]

HomeServe Takes Home 30 Stevie Awards

LAS VEGAS – In front of a crowd including more than 600 executives from around the world, HomeServe representatives received a Grand Stevie Award for Sales and Customer Service and seven Gold, 14 Silver and eight Bronze Stevie Awards. The Stevies are the premiere awards for customer service, contact center, business development and sales professionals, […]

Service Line Failure Can Cause Economic Shock

Dr. Juneseok Lee, formerly an Associate Professor of Civil and Environmental Engineering at San Jose State University, researched water service line failure, finding a significant portion of housing stock is poised for service line failure. In the study, published in the Journal of the American Water Works Association, Lee used nearly ten years of national […]

Aging Infrastructure Spending and Tight Budgets Require Creative Funding

It is no surprise to local leaders that federal and state aging infrastructure spending has been dropping for years. However, cities are still faced with the issue of funding maintenance and rehabilitation – and sometimes expansion – of important infrastructure. As our aging infrastructure reaches the end of its usable lifespan and the responsibility for […]