Water Infrastructure Crisis: Data in the Six Pillar Solution – A Message from John Kitzie, CEO

In a previous newsletter we introduced the idea of Six Pillars that must be addressed to reverse the dire state of America’s water infrastructure. The solution lies in leadership and a […]

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The Fallout From Service Line Failures

Water damage to a home, whether from a sewer backup or an interior plumbing problem, is not something to take lightly – and, in some cases, homeowners insurance won’t cover […]

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Columbus’s Blueprint For Clean Streams And Strong Neighborhoods

National League Of Cities Written by Cathy Spain In the late 1970s, I was a research economist writing guidebooks for local officials about the affordability of new infrastructure to achieve […]

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NLC Service Line Warranty Program Gives Employees A Day Off To Help Kids Play

More than a dozen NLC Service Line Warranty Program Utility Service Partners by HomeServe employees joined more than 200 other local business people and Seneca Valley Schools pupils and volunteered […]

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Kurt Bookout, Public Utilities Director, El Dorado, KS

“SLW of America has done exactly what they claim and we have heard nothing but praise from our citizens for the program. The benefit for our City Sewer Department is fewer call-outs; because the homeowners’ failing service lines are finally getting fixed. Local plumbers embraced the program and I have heard nothing but positive comments from them. I whole-heartedly endorse the NLC-USP program and feel it will continue to be a valuable approach to proactively addressing the problem of decaying water and sewer infrastructure.”
— Kurt Bookout
Public Utilities Director
El Dorado, KS

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Ruth Volbre, Assistant City Administrator, Berwyn, IL

“The majority of the homes within our municipality are from the early 1900’s with the original service lines. The city heard the need of this insurance from residents. High quality of customer service, reasonable prices, and use of locally licensed plumbers. SLWA offers a good product and quality customer service to Berwyn’s residents.”
— Ruth Volbre
Assistant City Administrator
Berwyn, IL

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Bryan Long, City Manager, Lawton, OK

“The program payouts have been huge for our homeowners; over $230,000 in water and sewer line repairs alone in 24 months. It really illustrates the fact that the program is responsive.”
— Bryan Long
City Manager
Lawton, OK

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Michelle Duff City Clerk Thornton, LA

“Many of our residents are income restricted and the cost to repair a service line could be devastating, and the City wanted the residents to have a low cost option for such repairs. The City’s decision was made through the experience of other communities with SLWA. All input was positive! As the City Clerk, I personally have heard from a handful of citizens that participate in the warranty program and have used the warranty for repairs. All have given positive feedback from their experience.”
— Michelle Duff
City Clerk
Thornton, IA

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James C. Hunt Former Councilmember Clarksburg, Wv

“This program has been available to Clarksburg’s residents for nearly two years, and it’s a real winner. Resident satisfaction is high and it’s a lot easier to tell citizens about this great new service rather than explain why they are on the hook for costly repairs.”
— James C. Hunt
Former Councilmember
Clarksburg, WV

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Water Conservation: Partnering With Ratepayers To Reduce Costs

Potable water is valuable and requires time, labor and resources to produce and deliver to ratepayers, and water utilities are expected to maintain a constant, clean supply with aging infrastructure […]

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