Service Line Responsibilities - The NLC Service Line Warranty Program by HomeServe

Bad Debt Impacts Utilities’ Plans for Capital Projects

Bad debt and mounting maintenance costs: Just call them the Scylla and Charybdis of public water utilities. Much of the investment into the water systems across the nation are nearly […]

Lead Service Line Replacement Programs Made More Complex by Incomplete Data

We don’t know how many lead service lines remain in service, and estimates vary by the millions. The American Water Works Association estimated that there are more than 6 million [...]

Infrastructure Bill Provides Funds to Replace Lead Water Service Lines

Local officials have been making the case for years: We need more federal investment in our nation’s water infrastructure – it has shrunk from 63 percent in the 1970s to […]

Baltimore Launches Backflow Preventer Pilot Program

In October, the City of Baltimore announced a pilot program to install backflow preventers in qualifying homeowners’ sewer laterals as part of an effort to reduce sewage backflow into residents’ […]

Getting the Lead Out: Public and Private Resources for Cities to Address Lead in Water Infrastructure

According to the NRDC’s new national survey of lead water service lines, between 9.7 million and 12.8 million lead pipes are connected to residences. The federal government is focused on [...]

Improving Resilience for Utilities and Customers through Public Private Partnerships

Bill Eller, Eric West, Gerry Harstine, Jenna Hazelet, and Mark Slater presented on how public-private partnerships can help cities, utilities, and homeowners improve their infrastructure resiliency at the 2021 NRWA WaterPro [...]

Congress Eyes Lead Service Line Replacement, Water Infrastructure

As a bipartisan infrastructure bill comes closer to realization, many municipal leaders may wonder what provisions related to water infrastructure and lead service line replacement means for their communities. The […]

When Sewer Line Repair Arises, Homeowner Relies on HomeServe

When Jack C. of Amityville, N.Y., purchased his home three years ago, he knew that there could be issues – the home, for all its charms, was 70 years old. [...]

Aging Water Infrastructure Subject of April 27 Roundtable

An expert panel will address “Aging Water Infrastructure in Our Communities,” during an online roundtable at 3 p.m. April 27. Tameika Isaac Devine, Derek Green and Scott Benson will speak […]

When Buying a New Home, Examine the Plumbing

Nearly a quarter of Millennials and Zennials have expressed dissatisfaction with their current home after working from home during the coronavirus pandemic, according to the HomeServe Biannual State of the […]