Service Line Responsibilities - The NLC Service Line Warranty Program by HomeServe

Plumbing Poses a Problem for Wichita Homeowner

Tony R. of Wichita had grown up in his grandparents’ home on Waco Avenue. He returned to the home that had been in his family since 1942 when it came into his possession. An Old Home and a New Problem That was when he noticed the plumbing problems: low pressure and some parts of the […]

Home Repair Emergency Stories Shared by City Leaders

City leaders are often the first to hear from a resident when a utility line has failed. A home repair emergency can be expensive and inconvenient, and helping homeowners solve these problems can be difficult. For more than a decade, the NLC Service Line Warranty Program has been working in partnership with utilities and municipalities […]

Sewer Line Warranty Saves Thousands for Homeowner

Sanitary sewer backups happen and it is not a pretty sight. Debris, grease, roots, pipe breaks, insufficient capacity and obstructions all cause sewage to back up into homes and businesses through basement drain pipes, sinks, toilets or shower drains. Even wet weather can contribute to the problem. The result is property damage, health risks, irate […]

What Royalty Payments Can Do For Your City

Partnering with Utility Service Partners, Inc., a HomeServe company, to offer the NLC Service Line Warranty Program educates homeowners about their service line responsibilities and enhances their peace of mind. As part of the partnership, municipalities can receive royalty payments, which are often used to fund important community programs. In Evansville, Ill., the Evansville Water and […]

Preserving Our Nation’s History While Improving Infrastructure

A historic home is the pride of many a homeowner, and it adds curb appeal to neighborhoods in your city. A historic home has an average of 5 percent more value over similarly sized homes in the same area, and homes in historic districts usually hold steady value, but improving infrastructure while maintaining or upgrading historic […]

Reoccurring Sewer Line Problem Plagues Jackson Woman

Theresa Alexander had a sewer line problem that was not going away: sewage spilling from an open pipe into her yard. Theresa had lived in her tight-knit Jackson, Mississippi, neighborhood for nearly two decades, where she enjoyed good relationships with her neighbors, including the church next door. Two years ago, she noticed water pooling in […]

Keep Your Most Vulnerable Residents Safe from Economic Shock

How many of your friends and neighbors are living below the poverty line? More than you think may be in danger of economic shock in case of an emergency. The United Nations estimates that 40 million Americans are living in poverty, and 18.5 million are living in “extreme poverty,” defined as an income of $12,000 or less […]

Water Service Line Repair Responsibility of Minneapolis Homeowner

Itzel Perez Dominguez considered the purchase of a home – her first – carefully. She knew she’d be responsible for mortgage, homeowners insurance and taxes and she reviewed her options thoroughly before committing to buying a home in Minneapolis. Buying a home for her family was the culmination of a dream. Itzel had been diligent […]

New Homeowner Rescued by HomeServe Cares

Katy C., a new homeowner in Hyattsville, Maryland, had a nasty surprise waiting in her mailbox – a water bill for $1,000. “It was usually $80 or $100,” she said of the stunning notice. Katy didn’t understand how her bill could have spiked so high without corresponding water use, so she called her utility, the […]

Rebuilding Sewage and Water Infrastructure Is Urgently Needed Publicly and Privately

That our national sewage and water infrastructure is in dire shape is no surprise to anyone – nearly ten years ago, the New York Times wrote an article warning of the then 240,000 estimated water main breaks occurring each year, marveling that, in some parts of the country, portions of water systems were made of ancient, […]