Use of Logo - The NLC Service Line Warranty Program by HomeServe

What Royalty Payments Can Do For Your City

Partnering with Utility Service Partners, Inc., a HomeServe company, to offer the NLC Service Line Warranty Program educates homeowners about their service line responsibilities and enhances their peace of mind. As part of the partnership, municipalities can receive royalty payments, which are often used to fund important community programs. In Evansville, Ill., the Evansville Water and […]

Kurt Bookout, Public Utilities Director, El Dorado, KS

“SLW of America has done exactly what they claim and we have heard nothing but praise from our citizens for the program. The benefit for our City Sewer Department is fewer call-outs; because the homeowners’ failing service lines are finally getting fixed. Local plumbers embraced the program and I have heard nothing but positive comments from them. I whole-heartedly endorse the NLC-USP program and feel it will continue to be a valuable approach to proactively addressing the problem of decaying water and sewer infrastructure.”
— Kurt Bookout
— Public Utilities Director
— El Dorado, KS

Ruth Volbre, Assistant City Administrator, Berwyn, IL

“The majority of the homes within our municipality are from the early 1900’s with the original service lines. The city heard the need of this insurance from residents. High quality of customer service, reasonable prices, and use of locally licensed plumbers. SLWA offers a good product and quality customer service to Berwyn’s residents.”
— Ruth Volbre
— Assistant City Administrator
— Berwyn, IL

Bryan Long, City Manager, Lawton, OK

“The program payouts have been huge for our homeowners; over $230,000 in water and sewer line repairs alone in 24 months. It really illustrates the fact that the program is responsive.”
— Bryan Long
— City Manager
— Lawton, OK

Michelle Duff City Clerk Thornton, LA

“Many of our residents are income restricted and the cost to repair a service line could be devastating, and the City wanted the residents to have a low cost option for such repairs. The City’s decision was made through the experience of other communities with SLWA. All input was positive! As the City Clerk, I personally have heard from a handful of citizens that participate in the warranty program and have used the warranty for repairs. All have given positive feedback from their experience.”
— Michelle Duff
— City Clerk
— Thornton, IA

James C. Hunt Former Councilmember Clarksburg, Wv

“This program has been available to Clarksburg’s residents for nearly two years, and it’s a real winner. Resident satisfaction is high and it’s a lot easier to tell citizens about this great new service rather than explain why they are on the hook for costly repairs.”
— James C. Hunt
— Former Councilmember
— Clarksburg, WV

Not All Home Warranties Are Created Equal

Linda J. of Baton Rouge thought she was covered in the case of an emergency home repair – after all, she had a plumbing policy from a national home warranty company. So when Linda started having drainage issues, she called on K&S Plumbing. The plumber removed roots from her sewer line, but advised her that […]

Program Highlights

The fall campaign is in full swing and seeing great success! We welcomed 47 new cities into the program from across North America. In the United States, the program saw great growth in Arizona, Iowa and Texas, and we welcome our first partner in Utah! We are also happy to welcome several new partners in […]

What Makes the NLC Service Line Warranty Program the Best Service Line Warranty Provider Choice?

Experience: More than 250 cities, large and small, across North America have introduced the NLC Service Line Warranty Program to its residents. Cities such as Atlanta, Georgia; Phoenix, Arizona; San Diego, California; Ft. Lauderdale, Florida, and Kansas City, Missouri, to name a few, have adopted the program. Consumer-friendly marketing: Marketing material is designed to educate […]

NLC Service Line Warranty Program Overview

The National League of Cities (NLC) Service Line Warranty Program, administered by Utility Service Partners, Inc. (USP), helps homeowners save thousands of dollars on the high cost of repairs to broken, leaking or clogged water and sewer lines while also addressing the aging infrastructure in communities. USP’s warranty products offer affordable coverage for buried external […]