Municipal Officials Discuss Using Logo in eBook

We all know that our infrastructure is aging, including the water and sewer service line connecting a resident’s home to your community’s main line. When, not if, those lines fail, […]

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What Royalty Payments Can Do For Your City

Partnering with Utility Service Partners, Inc., a HomeServe company, to offer the NLC Service Line Warranty Program educates homeowners about their service line responsibilities and enhances their peace of mind. As […]

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Kurt Bookout, Public Utilities Director, El Dorado, KS

“SLW of America has done exactly what they claim and we have heard nothing but praise from our citizens for the program. The benefit for our City Sewer Department is fewer call-outs; because the homeowners’ failing service lines are finally getting fixed. Local plumbers embraced the program and I have heard nothing but positive comments from them. I whole-heartedly endorse the NLC-USP program and feel it will continue to be a valuable approach to proactively addressing the problem of decaying water and sewer infrastructure.”
— Kurt Bookout
Public Utilities Director
El Dorado, KS

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Ruth Volbre, Assistant City Administrator, Berwyn, IL

“The majority of the homes within our municipality are from the early 1900’s with the original service lines. The city heard the need of this insurance from residents. High quality of customer service, reasonable prices, and use of locally licensed plumbers. SLWA offers a good product and quality customer service to Berwyn’s residents.”
— Ruth Volbre
Assistant City Administrator
Berwyn, IL

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Bryan Long, City Manager, Lawton, OK

“The program payouts have been huge for our homeowners; over $230,000 in water and sewer line repairs alone in 24 months. It really illustrates the fact that the program is responsive.”
— Bryan Long
City Manager
Lawton, OK

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Michelle Duff City Clerk Thornton, LA

“Many of our residents are income restricted and the cost to repair a service line could be devastating, and the City wanted the residents to have a low cost option for such repairs. The City’s decision was made through the experience of other communities with SLWA. All input was positive! As the City Clerk, I personally have heard from a handful of citizens that participate in the warranty program and have used the warranty for repairs. All have given positive feedback from their experience.”
— Michelle Duff
City Clerk
Thornton, IA

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James C. Hunt Former Councilmember Clarksburg, Wv

“This program has been available to Clarksburg’s residents for nearly two years, and it’s a real winner. Resident satisfaction is high and it’s a lot easier to tell citizens about this great new service rather than explain why they are on the hook for costly repairs.”
— James C. Hunt
Former Councilmember
Clarksburg, WV

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Not All Home Warranties Are Created Equal

Linda J. of Baton Rouge thought she was covered in the case of an emergency home repair – after all, she had a plumbing policy from a national home warranty […]

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Program Highlights

The fall campaign is in full swing and seeing great success! We welcomed 47 new cities into the program from across North America. In the United States, the program saw […]

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What Makes the NLC Service Line Warranty Program the Best Service Line Warranty Provider Choice?

Experience: More than 250 cities, large and small, across North America have introduced the NLC Service Line Warranty Program to its residents. Cities such as Atlanta, Georgia; Phoenix, Arizona; San […]

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