Economic Shock Impacts Industry with Unpaid Utility Bills

The pandemic has put many Americans into economic shock – the sudden and unexpected loss of income – and millions are struggling with unpaid utility bills because of it. At [...]

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Water Line Repair Brings Relief to Homeowner

Shirley C., her child and her grandchild lived together in her Georgia home, but the homeowner was dealing with a host of home repair issues she couldn’t afford to fix. [...]

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Broken Sewer Line Repair a Relief to Homeowner

Linda J. of Baton Rouge learned the hard way that all home warranties are not created equal when she needed a sewer repair. She thought she was covered in the […]

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Cut Costs? Cities Lose Revenue to COVID-19

One of the furthest reaching impacts of COVID-19 – one many of your residents will likely not see until it’s playing out in its entirety – is how reduced tax [...]

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Water Supply Safety in Focus During Safety Month

During National Safety Month, you’re focusing on ways to be safe both at home and at work. Since we’re all preoccupied with improving our personal hygiene to fight the global […]

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Community Roundtable – Addressing New Challenges from COVID-19

The COVID-19 pandemic has brought new challenges to local and utility leaders.  How do you keep the utilities running, ensure the safety of your employees and residents, or hold public meetings […]

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The Worst Call: How Our Service Line Warranty Can Help

“I had a call … ” Those words can make you cringe, because rarely does a resident reach out to tell you what a great job you’re doing – it’s […]

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Economic Shock Can Threaten Vulnerable Residents

Economic shock is a bigger threat than you or residents you serve may realize. Economic shock, or a large and unexpected expense, impacts roughly 60 percent of American households each […]

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Service Line Failure Can Cause Economic Shock

Dr. Juneseok Lee, formerly an Associate Professor of Civil and Environmental Engineering at San Jose State University, researched water service line failure, finding a significant portion of housing stock is […]

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Foundation Assists Homeless Veterans Organization

Shane D’Onofrio made helping homeless veterans his life’s work. Shane had special empathy for struggling veterans, since he had served himself and suffered an injury that caused mobility issues. He […]

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