Economic Shock Can Threaten Vulnerable Residents

Economic shock is a bigger threat than you or residents you serve may realize. Economic shock, or a large and unexpected expense, impacts roughly 60 percent of American households each year – the obstacle could be medical bills, a car or home repair or a job loss – so is more prevalent than many people […]

Foundation Assists Homeless Veterans Organization

Shane D’Onofrio made helping homeless veterans his life’s work. Shane had special empathy for struggling veterans, since he had served himself and suffered an injury that caused mobility issues. He went through his own struggles after his injury and separating from the military, so he understood many veterans didn’t need a handout, but a hand […]

Economic Shock is Hidden Threat to One-Third of Americans

Economic shock, a large, unexpected expense such as a home system repair or sudden loss of income, is a hidden threat to your community. You may be surprised at how many of your neighbors are living paycheck to paycheck and how few have any savings set aside for an emergency. If one of your constituents […]

Sewer Line Failure Causes Financial Shock

Andrew had a sewer line failure and water was spreading across his living room. Despite his best efforts, he was losing ground. “We had a shop-vac in there, trying to get the water up, and we couldn’t keep up,” he said. “We were filling a five-gallon [reservoir], a ten-gallon and a two and a half-gallon […]

Partnership Provides Grant Funding

The Jackson Municipal Utility Authority has turned a program that educates residents about their service line responsibilities and provides repair assistance into a grant funding resource that benefits the entire community. Jackson MUA has partnered with HomeServe for nine years to offer water and sewer line warranties to residents. The partnership also provides educational materials […]

Sewer Line Presents Problem to Homeowner

Melba B. had standing water in her yard. The Texarkana resident lived in the home her mother had built more than 50 years prior. The water in her yard caused it to be unsightly and have an unpleasant odor. Her neighbors were complaining, and Melba couldn’t enjoy her yard and had issues using the facilities. […]

Reoccurring Sewer Line Problem Plagues Jackson Woman

Theresa Alexander had a sewer line problem that was not going away: sewage spilling from an open pipe into her yard.  Theresa had lived in her tight-knit Jackson, Mississippi, neighborhood for nearly two decades, where she enjoyed good relationships with her neighbors, including the church next door. Two years ago, she noticed water pooling in […]

Water Service Line Repair Responsibility of Minneapolis Homeowner

Itzel Perez Dominguez considered the purchase of a home – her first – carefully. She knew she’d be responsible for mortgage, homeowners insurance and taxes and she reviewed her options thoroughly before committing to buying a home in Minneapolis. Buying a home for her family was the culmination of a dream. Itzel had been diligent […]

New Homeowner Rescued by HomeServe Cares

Katy C., a new homeowner in Hyattsville, Maryland, had a nasty surprise waiting in her mailbox – a water bill for $1,000. “It was usually $80 or $100,” she said of the stunning notice. Katy didn’t understand how her bill could have spiked so high without corresponding water use, so she called her utility, the […]

Kenny H., Maysville, KY

“No services anywhere else we have could hold a candle to this service. We are never put on hold. If we need you, there is always someone right here.”

— Kenny H.
— Maysville, KY