Louisiana Partnerships - The NLC Service Line Warranty Program by HomeServe

The name Louisiana conjures up images of spicy, delicious food, scenic vistas, and Mardi Gras parades. There’s no other place quite like the Pelican State. But it shares one thing with every other state… aging infrastructure that can lead to unforeseen damages to service lines for residents. That’s why so many communities throughout Louisiana have turned to the NLC Service Line Program by HomeServe to help their residents in their times of need.

Most homeowners don’t realize they are responsible for the water and sewer lines from the street to their meter, and are shocked to find they must pay to repair damage caused by age, tree roots, and other issues. Planning ahead and having a warranty program in place to cover these costs can make all the difference when an unexpected emergency occurs.

In fact, in Louisiana we have:

9 Municipal and Water Utility Partners;
Over 3,600 Active Water-Related Protection Plans;
Saved homeowners in your state over $1.2 million in water-related costs since 2017.

Nationally, we completed over 30,000 Completed Emergency Home Repairs in 2019.

HomeServe Cares Foundation

At HomeServe, caring is in the fabric of our corporate culture. Which is why we are committed to putting people at the heart of everything we do, and that includes our corporate social responsibility. We actively support and care for People, Veterans, the Common Good and Communities, both locally and nationwide with the HomeServe Cares Foundation.

Click below to see what happened when we helped Linda Johnson of Baton Rouge repair her line, which was leaking sewage into her yard.

More Louisiana Information

Endorsement Letter

Large City Panel Videos

NLC City Summit Nov 2019 - Large City Panel (Cleveland, Baltimore, and Mesa)

Effect of Infrastructure Issues on Municipalities and Residents

Educating Residents About Service Line Responsibilities

Consequences for Homeowners of Expensive Water and Sewer Line Repairs

Case Studies

Linda J. of Baton Rouge learned the hard way that all home warranties are NOT created equal. She thought she was covered in the case of an emergency home repair – after all, she had a plumbing policy from a national home warranty company (not the NLC Service Line Warranty Program).

So when Linda started having drainage issues, she called on K&S Plumbing.

The plumber advised her that the problem was much larger than she had anticipated – her entire sewer line had been overtaken by the roots of the huge water oak tree in front of her home, and Louisiana law prohibits the removal of the tree. Tree roots typically seek out the warmth generated by sewage lines, particularly in colder months. To compound Linda’s problem, the sewer line was an old clay tile. K&S Plumbing recommended the entire line be replaced with root-resistant PVC pipes and be re-routed to avoid the tree roots as much as possible.

State-Specific Blogs

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Dantario Dansby

Louisana Regional Representative

Customer Testimonials

I found the service to be quick and simple. The repairman was so polite and caring. He was done in within half an hour. I’m happy that I chose HomeServe. – Urban B., Lafayette, LA
The work at my home was very well done. The worker was very friendly and took pride in his work. – Wilfred G., New Orleans, LA
We are very pleased with the service we got from HomeServe. The plumber that they send out was friendly, very professional, and very knowledgeable about his job. I would highly recommended them to anyone! – Glenn P., Slidell, LA
We are very pleased with your customer service. You have some awesome customer service employees. They are so caring and get you help as fast as they can. I will recommend you all to everyone we can. Thank you. – Gloria B., Baker, LA