Missouri Partnerships

From the infamous arch in St. Louis to the fountains of Kansas City, the beautiful state of Missouri is an eclectic mix of history to commerce to the arts. But it shares one thing with every other state… aging infrastructure that can lead to unforeseen damages to service lines for residents. That’s why so many communities throughout Missouri have turned to the NLC Service Line Program by HomeServe to help their residents in their times of need.

Most homeowners don’t realize they are responsible for the water and sewer lines from the street to their meter, and are shocked to find they must pay to repair damage caused by age, tree roots, and other issues. Planning ahead and having a warranty program in place to cover these costs can make all the difference when an unexpected emergency occurs.

In fact, in Missouri we have:

  • A Partnership with the Missouri Municipal League;
  • 39 Municipal and Water Utility Partners;
  • Over 37,000 Active Water-Related Protection Plans;
  • Saved homeowners in your state over $3.7 million in water-related costs since 2017.

Nationally, we completed over 30,000 Completed Emergency Home Repairs in 2019.

HomeServe Cares Foundation

At HomeServe, caring is in the fabric of our corporate culture. Which is why we are committed to putting people at the heart of everything we do, and that includes our corporate social responsibility. We actively support and care for People, Veterans, the Common Good and Communities, both locally and nationwide with the HomeServe Cares Foundation.

Click below to see what some of our customers had to say about HSCF.

More Missouri Information

Click on the Endorsement Letter to Download

Upcoming Events

2022 Missouri Municipal League Annual Conference

Margaritaville Lake Resort Lake of the Ozarks 494 Tan Tara Estate Drive, Osage Beach, MO

Visit Booth #38 and speak with Emilie Zalfini to learn how our NLC Service Line Warranty Program and leak protection programs can help address cities’ urgent need to provide homeowners […]

2022 Virginia AWWA – Water Jam

Visit with Elizabeth Bowdring and to learn how our NLC Service Line Warranty Program and leak protection programs can help address cities’ urgent need to provide homeowners with resources to […]

2022 ICMA Annual Conference

Greater Columbus Convention Center 400 N High St, Columbus, OH

Visit with us to learn how our NLC Service Line Warranty Program and leak protection programs can help address cities’ urgent need to provide homeowners with resources to cover the […]

Community Roundtable: Addressing New Challenges from COVID-19 – Moderated by the NLC

Public servants and business leaders will discuss the new challenges that cities face in managing the COVID-19 epidemic and how to best face those challenges in a community roundtable moderated [...]

Green Infrastructure: Three Key Concepts for Municipal Officials

As municipal officials look to improve infrastructure, rehabilitate distressed neighborhoods and make communities more livable, many are turning to green infrastructure, which uses existing infrastructure, such as parks, to contain […]

NLC Service Line Program: Helping Municipal Infrastructure

The National League of Cities (NLC) Service Line Warranty Program helps residents of participating municipalities repair or replace thousands of water and sewer laterals every year. The program has helped […]

Flashback Friday – Kansas City, Missouri Part Two

This week’s Flashback Friday continues our journey through beautiful Kansas City, Missouri (KCMO). We have already gained a wealth of history and knowledge at the National World War I Museum […]

Flashback Friday – Kansas City, Missouri

For this week’s Flashback Friday, we are taking a journey to the City of Fountains – Kansas City, Missouri (KCMO). Kansas City is full of history and culture, and today […]

A Homeowner’s Tip For Conserving Water

This tip for conserving water comes from David C. of Kansas City, Missouri. He was the winner of our photo contest during Service Line Awareness Week. “I conserve water with […]

USP’s Favorite Things

The NLC Service Line Warranty Program by HomeServe, previously known as Utility Service Partners, Inc. (USP) has had a busy year. Here are a few of our favorite blog articles in […]

Program Highlights

The fall campaign is in full swing and seeing great success! We welcomed 47 new cities into the program from across North America. In the United States, the program saw […]

What Makes the NLC Service Line Warranty Program the Best Service Line Warranty Provider Choice?

Experience: More than 250 cities, large and small, across North America have introduced the NLC Service Line Warranty Program to its residents. Cities such as Atlanta, Georgia; Phoenix, Arizona; San […]

KC Grow Brings Irrigation To Community Gardens Through Grants

As partners with the National League of Cities Service Line Warranty Program, cities can elect to receive a royalty which can generate revenue for their city. How to use the […]

Don’t Let A Home Emergency Bury Your Residents In Debt

Emergencies never happen at a convenient time – it’s when you’re traveling, planning for your wedding or sitting down to a holiday dinner. Additionally, emergencies can often bring with them […]

Parson, Schatz stress infrastructure at annual Missouri Municipal League conference

By Alisha Shurr Originally published by The Missouri Times. Speaking to a room of more than 250 local officials from across the state, the Governor and the Senate President Pro […]

Utility Service Partners, a HomeServe Company, Serves as a Conference Sponsor of the National League of Cities’ City Summit

City of Phoenix Presented Leadership Award for Participation in NLC Service Line Warranty Program NORWALK, Conn.–(BUSINESS WIRE)– The NLC Service Line Warranty Program (formerly administered by Utility Service Partners (USP), […]

Utility Service Partners Welcomes 36 New Partnerships Across North America

Published November 17th 2015   The NLC Service Line Warranty Program by HomeServe (formerly known as Utility Service Partners, Inc. (USP)) welcomes 36 new partners this fall – including several […]

Service Line Repair Program offered to residents

Service Line Repair Program offered to residents Updated: Thursday, August 16, 2012 An affordable Service Line Warranty Program that provides a home protection solution which could help residents save thousands […]

St. Louis Park Endorses Company’s Utility Line Warranty

St. Louis Park endorses company’s utility line warranty By Seth Rowe on August 14, 2012 at 2:01 pm Because utility line replacements can create high, unexpected costs for homeowners, the […]

Cities Join Sewer And Water Line ‘Insurance’ Pitch

Cities join sewer and water line ‘insurance’ pitch By MATT CAMPBELL The Kansas City Star Posted on Sun, Nov. 13, 2011 07:04 PM Prairie Village wants to sell you some […]

Emilie Zalfini

Missouri Regional Account Director

Contact Emilie Zalfini



Partner Testimonial:

“The Service Line Warranty Program exceeded our expectations.  For over six years, the program has been well received by our homeowners, and residents have been extremely satisfied with the service and savings when they had an issue.  I have been impressed with their stellar customer service team that has been quick to respond to all issues and gone above and beyond to meet the needs of our residents.” – Jermaine Reed, Former City Councilmember, KCMO

“The KC Grow program promotes growing nutritious food for the community in conjunction with Kansas City Community Gardens. Productive gardens are replacing vacant lots that once only grew weeds. Access to water for these gardens is often costly, which is where the program steps in. Funds received from the Service Line Warranty Program, administered by HomeServe, are used to help offset some of the expenses of providing adequate water.” – City Councilman John A. Sharp, Kansas City MO

Customer Testimonials:

  • Our sewer drain was clogged and the basement had water creeping up. Called the number on our HomeServe magnet and they sent someone over in less than 2 hours! No charge and the drain was cleared quickly. We are relieved to have this insurance available. – D. Hon, Saint Charles MO
  • Our experience was very positive. Our service repair man was very knowledgeable as well as professional. We would recommend to all to invest in Home Serve’s Home insurance plans. Home Serve has saved my wife and I thousands of dollars through the many different plans they offer. The cost for the different coverages is very affordable. Every home owner should see what Home Serve has to offer and make Home Serve their home insurance providers. – T. Behymer, Hannibal MO
  • Excellent services and fast response, the repairman came within an hour got the main sewer line unclogged. Can not be happier. Thank you Home serve. – H. Ju, Grandview MO