New York Partnerships

New York, New York! It’s the Big Apple, it’s wine country, it’s something for everyone! But it shares one thing with every other state… aging infrastructure that can lead to unforeseen damages to service lines for residents. That’s why so many communities throughout New York have turned to the NLC Service Line Program by HomeServe to help their residents in their times of need.

Most homeowners don’t realize they are responsible for the water and sewer lines from the street to their meter, and are shocked to find they must pay to repair damage caused by age, tree roots, and other issues. Planning ahead and having a warranty program in place to cover these costs can make all the difference when an unexpected emergency occurs.

In fact, in New York we have:

  • 5 Municipal and Water Utility Partners;
  • Over 100,000 Active Water-Related Protection Plans;
  • Saved Residents Over $16.1 Million Dollars in Repairs;
  • Saved homeowners in your state over $16 million in water-related costs since 2017.

Nationally, we completed over 30,000 Completed Emergency Home Repairs in 2019.

HomeServe Cares Foundation

At HomeServe, caring is in the fabric of our corporate culture. Which is why we are committed to putting people at the heart of everything we do, and that includes our corporate social responsibility. We actively support and care for People, Veterans, the Common Good and Communities, both locally and nationwide with the HomeServe Cares Foundation.

When Yonkers resident Evangeline needed her leaking water service line replaced, HomeServe and  O’Grady Plumbing stepped up. Click below to see the story!

More New York Information

Click the Endorsement Letter to Download

Upcoming Events

When Sewer Line Repair Arises, Homeowner Relies on HomeServe

When Jack C. of Amityville, N.Y., purchased his home three years ago, he knew that there could be issues – the home, for all its charms, was 70 years old. [...]

Positive Stories Offer Hope During Coronavirus Epidemic

With ever-increasing numbers of confirmed coronavirus cases, businesses shuttering, layoffs and furloughs, it is only natural that we seek out positive stories to counterbalance growing anxiety. The good news is […]

Is Your Tap Water Safe to Drink?

As a municipal official, you want to know that your residents’ tap water is safe to drink, but there may be things lurking in the water supply of which you […]

Looking At the Future of Infrastructure

As Congress and the president eye a bipartisan effort at improving our aging infrastructure, the time for a wide-reaching infrastructure program to rebuild water, electric, transportation and information infrastructure, is […]

Rebuilding Sewage and Water Infrastructure Is Urgently Needed Publicly and Privately

That our national sewage and water infrastructure is in dire shape is no surprise to anyone – nearly ten years ago, the New York Times wrote an article warning of the […]

Quality of Life of Citizens Priority for City Officials

As we begin 2019 and think about the changes we want in our own lives, we also should be thinking about the changes in our communities. A city is more […]

Columbus’s Blueprint For Clean Streams And Strong Neighborhoods

National League Of Cities Written by Cathy Spain In the late 1970s, I was a research economist writing guidebooks for local officials about the affordability of new infrastructure to achieve […]

Three Ways P3s Can Benefit Your Community

The Trump administration has proposed expanding the U.S. Department of Transportation Private Activity Bond program, encouraging the development of public-private partnerships (P3s) in transportation projects. While P3s do not work […]

Six Tips To Help Residents Age In Place

Since Jan. 1, 2011, 10,000 Baby Boomers are eligible to retire daily, and Americans 65 and older will make up 19 percent of the population by 2030. Many of those […]

From Rome To New Jersey: A History Of Water And Public Health

The relationship between public health, clean water and sanitation has been explored since ancient times – the Greeks observed a connection between lifestyle, social class and health, but there were […]

Investing In Natural Infrastructure Brings More Than Financial Benefits

It’s no secret that our infrastructure is experiencing more frequent problems from increased demand and extreme weather changes. By 2030, the world is going to spend an estimated trillion on […]

Out Of Sight, Out Of Mind

When roads break beneath your tires, you see the wear. You know after a harsh winter or a rainy summer, potholes emerge and repairs are necessary. Roadways aren’t the only […]

Building Sponge Cities

By Cathy Spain When it rains, stormwater runoff is captured in city storm sewers and eventually empties into rivers, ports and other waterways. Communities use many strategies to prevent, control and […]

Ways To Help Reduce Sanitary Sewer Backups In Your Community

Sanitary sewer backups happen and it is not a pretty sight. Debris, grease, roots, pipe breaks, insufficient capacity and obstructions all cause sewage to back up into homes and businesses […]

NLC Calls For Renewed Partnership To Reinvest In Our Water Infrastructure

Recently, NLC joined local governments and water utility and industry leaders to call attention to the state of our nation’s aging infrastructure, the staggering need for water infrastructure investments and […]

HomeServe Cares Foundation Announces Winners of ‘Caring for Community’ Grant Program

The Winners Will Each Receive $25,000 to Support Community-Enhancement Projects. NORWALK, Conn.–(BUSINESS WIRE)–HomeServe USA announced today the first-ever winners of the HomeServe Cares Foundation’s (HSCF) Caring for Community grant program. […]

Niskayuna Couple Flooded with Support After Broken Service Line, Want to Change Law

By Mallory Moench Originally published on NISKAYUNA — Two weeks after Caryn Luna shared her story with the Times Union about facing a bill for thousands of dollars for […]

HomeServe USA Celebrates 15 Years of Service

HomeServe USA, a leading provider of home emergency repair solutions, now serving over 3.6 million customers across the U.S. and Canada, is celebrating 15 years of service in the United States. This […]

HomeServe Hosts Third Annual Contractor Conference with Special Guests from the PBS Series This Old House

CHATTANOOGA, Tenn.- Last week, HomeServe USA, a leading provider of home repair solutions to 3.6 million customers across the U.S. and Canada, hosted 46 of the company’s top contractor partners at […]

HomeServe Joins This Old House on PBS as Sponsor

HomeServe and This Old House partner to educate homeowners with expert advice that helps them maintain, enhance and protect their homes—and raise awareness about the job skills gap and critical […]

Ashley Shiwarski

New York Regional Account Director

Contact Ashley Shiwarski

Wes Preston

Regional Area Representative
Contact Wes Preston


Partner Testimonials

“Since 2015, Onondaga County Water Authority has partnered with HomeServe to offer service line repair plans to our residential customers. We selected HomeServe after a thorough selection process and we have been very happy with their service to our customers and their attentiveness to our needs. Prior to partnering, the issue of private service line responsibility had been a source of confusion and frustration for our customers. It has been highly beneficial to clarify this issue and then to offer an affordable solution from a proven provider. Now that we’ve launched, the program has helped some of our customers avoid the cost of unexpected and expensive repairs. I would highly recommend partnering with HomeServe.” – Michael Hooker, Executive Director, Onondaga County Water Authority

Customer Testimonials

  • Your workers were excellent. They were professional, courteous, and polite. Very knowledgeable with fixing the problem at hand. They kept me informed when an issue came up. When the repair work was completed they ensured I knew exactly what work was performed. Very pleased with the crew. – Marcella B., Cortlandt Manor, NY
  • Your service is always good and prompt. The contractors are also easy to work with. I recommended my sister to HS and she is very happy with the service. – Barbara M., Brooklyn, NY
  • Work done well. Was punctual and professional. Highly recommend individual and company for future jobs. – Rusian A., Hollis, NY
  • We had a very slow drain and backup of our main line leaving our house. The company came twice to alleviate the problem. Both times,they arrived on time, alleviated the problems quickly and were extremely polite. – Marcia F., Syracuse, NY


BBB Torch Award 2018