Service Line Warranties of America (SLWA), a HomeServe company, is proud to be selected as the 2013 Winner of the Western Pennsylvania Torch Award for Marketplace Ethics by the Western Pennsylvania Better Business Bureau (BBB).
“Service Line Warranties of America is extremely proud to be selected as a Better Business Bureau Torch Award winner for 2013,” said Philip E, Riley, Jr., president and CEO of SLWA. “Our commitment to marketplace ethics has been a constant standard within our organization. This award underscores our vision of ‘Bringing peace of mind, one community at a time.’ We very much appreciate the Western Pennsylvania Better Business Bureau recognition of our high standards that we will continue to adhere to each and every day.”
SLWA is the consumer-facing organization that provides utility service line warranties to consumers nationwide and is part of the Utility Service Partners, Inc. (USP) family of companies. Headquartered in Canonsburg, Pennsylvania, the company has saved more than 60,000 homeowners more than $45 million in utility service line repairs. In addition, through its partnership with the National League of Cities (NLC), the NLC Service Line Warranty Program offers water and sewer line protection to more than 3.5 million residents through nearly 200 municipal partners.
“Considering the large customer base that Service Line Warranties of America has worked with over these past 10 years and their exemplary record at the Bureau, I’m proud to have you as an accredited business of the BBB,” said Mr. Warren King, President of the Western Pennsylvania Better Business Bureau. “There were several key things that stood out in your business philosophy—full disclosure and communication with customers, partners, vendors and staff, which are part of the company’s daily ethical standards and values; honoring promises by providing service in the fairest and most honest way possible; and acting with integrity which involves mutual respect.
“Service Line Warranties of America assimilates integrity, ethics, trust, and honesty as central values for its organization,” said Dr. James Weber, Torch Award Judge and current Professor of Business Ethics and Management at Duquesne University. “This firm’s ethical employee training includes six pillars of character and emphasizes a positive approach toward ‘the benefits of being ethical.’ The firm also created a Community and Employee Engagement Committee to better enable the firm to act responsibly toward the community.”
Together with the National League of Cities, USP and SLWA provide a valuable resource for communities across the nation from a trustworthy organization. “This award underscores one of the primary reasons the National League of Cities selected USP as a partner and extended our agreement for another five years,” said Clarence Anthony, Executive Director of the National League of Cities. “The organization’s exemplary record of customer service and transparency is what has driven the success of the organization over the years.”
Founded in 2003, USP strives to be the leading provider of solutions to North American municipal and utility clients by delivering quality programs that bring value to both the client and their residents. Operating under the consumer brand, Service Line Warranties of America, USP and SLWA are committed to addressing the aging infrastructure across the nation with a focus on public-private partnerships.
The Better Business Bureau is an unbiased organization that sets and upholds high standards for fair and honest business behavior. Businesses that earn BBB accreditation contractually agree and adhere to the organization’s high standards of ethical business behavior. BBB provides objective advice, free BBB Business Reviews and BBB Wise Giving Reports™, and educational information on topics affecting marketplace trust. To further promote trust, BBB also offers complaint and dispute resolution support for consumers and businesses when there is difference in viewpoints. Today, 113 BBBs serve communities across the U.S. and Canada, evaluating and monitoring more than 4.5 million local and national businesses and charities.
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